New Look
London Office - Discovery Optimisation Assistant
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We’re the feel-good fashion brand
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
This role
This role plays a key part in driving onsite conversion and optimising product discoverability through effective site merchandising. It supports the Discovery Optimisation Specialists to uphold site standards and enhance the customer journey, while managing ad-hoc business queries related to discoverability and performance. The role also oversees enrichment, ensuring products are live promptly, accurately categorised, and contributing to an engaging, conversion-focused site experience.
ABOUT THE ROLE
- Lead the accurate categorisation, classification, and tagging of products to ensure a consistent, conversion-optimised site experience.
- Merchandise product pages for maximum visibility and performance, leveraging both manual and algorithmic placements.
- Run and share key availability and “stock not online” reports, providing insight to stakeholders and guiding go-live priorities.
- Conduct daily site checks, document issues, and drive timely resolution to maintain a seamless customer journey.
- Deliver onsite updates across categories, SEO links, search, and navigation in line with trading and optimisation priorities.
- Support offer and full-price launches, ensuring all onsite elements are delivered accurately and on deadline.
- Contribute to competitor analysis and weekly performance reporting to inform ongoing discovery optimisation.
- Maintain and enhance ecommerce briefs with relevant discovery inputs including CTAs, links, and tagging.
- Use CMS systems to execute onsite activity and ensure all related training documentation is current and comprehensive.
- Manage file transfers and communication with the Capita offshore team, ensuring accessibility, task alignment, and prioritisation.
- Escalate BAU or technical issues to IT and Accenture to safeguard business continuity.
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ABOUT YOU
- Team player with strong organisational and communication skills
- Customer-focused, commercially aware, and passionate about eCommerce
- Adaptable, proactive, and thrives in a fast-paced environment
- Self-motivated, detail-oriented, and accountable for accuracy and delivery
- Analytical mindset with a curiosity for trading performance and optimisation
- Prior experience using CMS platforms to deliver onsite content and merchandising updates
- Competent in Excel for reporting and analysis
- Basic understanding of SEO, site search, and navigation principles
- Familiar with reporting tools and dashboards for monitoring product and site performance
- Comfortable managing files, documentation, and process updates across teams
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WHATS IN IT FOR YOU
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Private pension scheme
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme.
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave.
- Spread the cost of your commute with interest-free season ticket loans
- Do your bit for the environment and save money with our Cycle2Work scheme
- We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust
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Jessica, London
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