L'Oréal
L'Oréal Luxe Multi-Brand Assistant Manager, Boots Milton Keynes (37.5 Hours)
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ONE LUXE ASSISTANT MANAGER
L’Oréal Group – The World’s Leading Beauty Company
About the Company
At L’Oréal Group, passion, innovation, and excellence define our global beauty journey. With over a century of expertise, we’ve redefined the industry through iconic brands that inspire and empower millions. As a dynamic retail leader, we deliver exceptional consumer experiences and set new benchmarks in customer engagement and beauty trends. Here, creativity thrives on challenge, and success is celebrated together. Join us to push boundaries, create trends, and redefine what’s possible—are you ready to drive impact?
We’re seeking a Luxe Assistant Store Manager to lead and develop the store team, ensuring a world-class consumer experience while exceeding Retail Performance Targets. This is for an ambitious, trend-forward growth champion who thrives on coaching, embraces innovation, and secures sustainable store success. Represent L’Oréal Luxe as a brand ambassador, foster VIP loyalty, and partner with retail stakeholders to deliver results.
Key Responsibilities
Deliver a World-Class Customer Experience
- Support the team in delivering exceptional luxury service across all brands and store touchpoints through coaching and timely feedback.
- Personify Brand Excellence: Align with L’Oréal Luxe’s values by offering personalised, high-end service and maintaining impeccable merchandising standards.
- Master Product Expertise: Confidently share product knowledge, brand heritage, and tailored tips/techniques—supporting everything from services to beauty tech.
- Elevate Omnichannel Engagement:
- Promote in-store events, promotions, and activations to customers.
- Expand L’Oréal Luxe’s presence on social platforms, sharing expertise while adhering to company guidelines.
Drive Retail Performance
- Achieve Sales Targets: Collaborate with the Store Manager to execute retail plans and surpass KPIs, leveraging proactive risk-opportunity management.
- Craft Memorable Experiences: Co-create and execute annual in-store events that build brand excitement and drive growth.
- Spark Innovation & New Business:
- Propose creative strategies (e.g., leveraging product launches or brand anniversaries).
- Foster Loyalty: Grow and maintain a VIP customer base, cultivating repeat business through long-term relationship-building.
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People Management & Development
- Support the Store Manager in talent attraction and recruitment.
- Ensure a seamless onboarding experience—promote teamwork, collaboration, and brand alignment.
- Provide consistent coaching and timely feedback on productivity, service, product knowledge, and sales skills—recognising strengths and flagging opportunities.
Operational Excellence
- Maintain Luxury Counter Standards: Uphold brand VM guidelines and embody a pristine counter environment with flawless hygiene and premium retail aesthetics.
- Support Team Training: Participate in store initiatives and complete mandatory training on br composites and up-to-date retail expertise.
- Fulfill Admin & Service Functions:
- Manage daily/weekly tasks via Tamigo/One Retail platforms.
- Oversee stock optimization, demonstrating assortment discipline against top-performing SKUs, along with tester/PLV management.
Deliverables/Outcomes: ✔ Retail Target Achievement ✔ Exceptional Consumer Experience ✔ High-Performance, Engaged Team ✔ Ongoing Team Development
Key Skills & Competencies
✦ Retail Acumen: Sharp commercial expertise and ability to drive retail performance. ✦ People Management: Strong leadership to develop and inspire teams. ✦ Stakeholder Relationships: Maintain strong collaborations at all retail levels. ✦ Coaching: Foster growth through mentoring and performance feedback. ✦ Operational Excellence: Hands-on management of processes from counter standards to stock operations.
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Key Stakeholders
- Retail Area Manager
- Business Manager
- Education/Training Teams
- Store & Department Managers
- L’Oréal Engagement Teams (Team L’Oréal)
Be Rewarded. Be Valued. Be L’Oréal.
We offer a comprehensive benefits package at L’Oréal Luxe, designed to recognise achievement while supporting your well-being:
- Competitive Compensation & Incentives: Earnings include a competitive base salary and a earnable commission scheme linked to your success.
- Exclusive Product Perks: Enjoy priority access to 35+ L’Oréal brands in our dedicated staff shop.
- Generous Time Off: 30 days holiday (including UK public holidays) to recharge.
- Health & Well-Being Support:
- Discounted dental insurance.
- Mental health and financial well-being resources.
- Referral Bonus Program: Earn bonuses by referring top talent to our team.
- Sustainability & Purpose: Join L’Oréal for the Future initiatives, contributing to positive change through beauty innovation.
#Beautythatmovestheworld
Our Commitment to Inclusion
At L’Oréal, we champion a diverse, equitable and inclusive workplace—where everyone’s voice is valued. We actively recruit, train, and promote without consideration for gender identity, sexual orientation, race, religion, or any other protected status. At L’Oréal, differences inspire us—difference is our strength.
Visual assets suggested: Striking imagery of luxury beauty stores/team moments, text: "Join L’Oréal Luxe. Develop. Deliver. Drive." / "Luxury Born. Performance Beyond."
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