L'Oréal
L'Oréal Luxe Multi-Brand Store Manager, Boots Brighton (37.5 Hours)
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L'Oréal Luxe Multi-Brand Store Manager, Boots Brighton (37.5 Hours)
Luxe Store Manager – One Luxe
L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise and a diverse portfolio of iconic brands like L’Oréal Luxe, YSL Beauty, Guerlain, and Christian Dior Couture Parfums, we have redefined the beauty industry. As a global leader in retail, L’Oréal empowers millions of consumers with transformative experiences, sets standards in customer engagement, and shapes the future of how beauty is experienced. Our vibrant community thrives on creativity, embraces challenges, and celebrates success as we push boundaries, launch innovations, and define new trends.
Currently, we are seeking a dynamic and ambitious One Luxe Store Manager to lead and develop your store team in delivering an exceptional luxury customer experience and exceeding retail performance targets across your store’s brand portfolio.
About the Role
You are a growth champion with a proven track record of driving high-performance cultures. Thriving on challenges, you stay ahead of the latest beauty and retail trends while identifying opportunities to maximize your store’s potential. Committed to fostering an unparalleled customer journey and a service-driven team, you will ensure the store not only meets but exceeds key performance metrics while elevating brand advocates as ambassadors of L’Oréal Luxe.
Key Responsibilities
1. Lead a World-Class Customer Experience
- Deliver Exceptional Luxury Service: Through continuous coaching and feedback, ensure the team consistently delivers award-winning customer service across all touchpoints.
- Embody Brand Excellence: Position yourself as a L’Oréal Luxe brand advocate, setting and upholding luxurious standards in customer engagement, personalisation, and merchandising.
- Product Expertise & Storytelling: Confidently serve customers by offering deep product knowledge, brand history, and bespoke recommendations—from classic formulations to cutting-edge beauty tech (including retail consultant hardware assistance).
- Omni-Channel Engagement:
- Promote in-store events, promotions, and activations.
- Actively engage with existing and new customers offline and online, ensuring a seamless experience.
- Represent L’Oréal Luxe authentically across social platforms and internal/external channels.
2. Drive Retail Performance
- Exceed Revenue Targets: Develop and execute targeted plans to achieve KPIs above budget, leveraging product launches, brand stories, and market trends.
- Create Impactful Experiences: Plan and execute an annual event calendar designed to deepen customer loyalty and drive sales across the portfolio.
- Innovate Continuous Growth: Offer creative input to steer the store toward new opportunities, with a focus on product transitions, brand anniversaries, and lifetime customer value.
- Nurture VIP Clubs: Actively engage and retain a premium customer base through exclusive services and personalized engagement.
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3. People Management & Development
- Hire with Purpose: Partner with HR and Recruitment to assess and onboard talent aligned with the L’Oréal Luxe culture, ensuring diverse teams capable of success.
- Invest in Development: Structure consistent training packages for staff, ensuring mastery of brand, product, and technological innovations.
- Drive Performance: Ensure the team flourishes by offering constructive feedback, rewards, and performance coaching to sustain excellence.
- Promote Cohesion: Set expectations for role clarity and reward outstanding achievement or address underperformance consistently.
- Tactfully Handle HR Issues: Mediate and resolve any employee-related concerns to maintain an positive, productive atmosphere.
4. Operational Excellence
- Maintain Counter Standards: Uphold L’Oréal Luxe merchandising guides, luxury visual marketing, and meticulous stock rotations, while ensuring hygiene and cleanliness.
- Leverage Technology: Stay current with updates on platforms like Tamigo, One Retail, or beauty tech while integrating best practices into daily operations.
- Stock Management: Prioritize inventory availability for top-selling SKUs and ensure tester and point of sale (POP) materials are well-stocked.
- Comply with Health & Safety (COVID + hygiene guidelines if applicable).
Deliverables & OutcomesExpected
- Retail Growth – Drive sales volume and profitability through creative strategies and empowerment.
- Satisfaction Highlights – Foster a world-class customer experience and robust retention metrics.
- Team Synergy – Cultivate an engaged, high-performance culture through retail training, rewards, and trust-based leadership.
- Team Depth – Develop a comprehensive talent pipeline from recruitment to succession planning, growing loyal staff retention.
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Key Skills & Attributes
- Retail Leadership – Strong business acumen with a proven history of growing revenue and teams in high-end sector.
- Inspiring Coach & Communicator – Abigail to mentor teams, challenge individuals, and drive accountability.
- Stakeholder Relationships – Expertise in fostering strong partnerships at all levels, from investors to Benjamin Advisors.
- Operational Skills – Fit and efficient at handling complex administrative tasks while ensuring frontline execution.
Key Stakeholders
- Retail Area Manager – Act as accountability partner for training, strategic advice, and development.
- Store and Department Heads – Streamline communication and manage shared priorities and Operational Systems.
- Team (Beauty Advisors) – Cultivate freedom of peer support and ensure actionable feedback is provided.
Showcasing the L’Oréal Ambassador
At L’Oréal, we’re more than a career—we’re a global family galvanized by creativity, drive, and compassion. Join a movement that empowers you not just rewards your results.
Why We Offer It: Benefits & Rewards
- Competitive Package – A performance-driven remuneration works with both fixed compensation and bonus incentives to maximize your earning potential.
- Exclusive Perks – Access a dedicated staff shop, where you can try and purchase products across over 35 elite beauty brands.
- Corporate Wellness – Flexible schedules, 30 days annual leave (including paid public holidays), discounted private health care, and access to mental health resources.
- Employee Wins – A Referral Bonus program to attract new hires and extend your network within the industry while exploring pioneering health and welfare schemes.
- Impact Drives Sustainability – Play a part in active sustainability programs that include森林脱胶藏产、水资源管控、原料道保、客户可持续质感。
What We Stand For
L’Oréal is committed to a diverse, inclusive, respectful working environment that celebrates all backgrounds and contributions. Our motto—"The beauty of difference"—embodies our belief in innovation derived from unique viewpoints and voices. This elegance redraws the industry, creating more compelling narratives in sustainability and beauty.
If you are ready never to stop getting better—whether for yourself or your teams—let your ambition speak louder.
Join L’Oréal Luxe and go beyond the usual. See how you can make a difference.
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