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Loss Prevention Officer
Loss Prevention Officer – TK Maxx (Join Our Team in Solihull)
At TJX Europe, every day brings new opportunities for growth, achievement, and making a real difference. As the world’s leading off-price retailer of clothing and homeware, we put our customers first. With thousands of stores worldwide, we’re dedicated to delivering a positive, memorable shopping experience.
Come and join our dynamic team—a Fortune 100 company where diversity, collaboration, and personal development are at the heart of everything we do.
About the Role
Could you become one of our Loss Prevention Officers?
As a Loss Prevention Officer (LPO) at TK Maxx, your key role will be to:
- Support a positive customer experience by ensuring the store remains safe, secure, and welcoming.
- Maintain awareness of shoppers, assets, and security protocols to minimise loss and deter theft.
- Act as an ambassador for the Loss Prevention team, helping customers and staff feel secure while shopping.
- Work closely with the store team to resolve conflicts professionally and calmly under pressure.
- Use clear, friendly communication to deter unsavoury behaviour whilst maintaining a patrolling presence in the store.
- Help safeguard product integrity, ensuring customers leave with only what they have paid for.
Experience in customer-facing environments (e.g., retail or security) is beneficial but not essential. What matters most is your attitude, resilience, and commitment to upholding TJX’s high standards.
Key Responsibilities
Your role will involve:
- Monitoring store operations to deter and prevent loss, including shoplifting and theft.
- Identifying and investigating suspicious behaviour whilst maintaining a high standard of service.
- Assisting store teams in conflict resolution with a calm, professional, and effective approach.
- Patrolling the shop floor, entrances and exit points, ensuring a visible and reassuring presence.
- Following TJX’s security policies, including CCTV monitoring, incident reporting, and access control.
- Attending regular store safety meetings to discuss critical security updates and best practices.
- Fostering a positive team environment—------------- helping to maintain excellent customer service and retail standards.
- Learning and adapting to the perpetual changes in retail security with ongoing comprehensive training from day one.
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About You: Requirements and Characteristics
To excel in this role, you should have:
- No formal qualifications required—this is always a step up if you’re looking to transition into retail security.
- A positive attitude and the drive to take initiative when safeguarding stores and shoppers.
- Experience of working in a busy, customer-facing role (e.g., retail, hospitality, security, or equivalent) is helpful, but not essential.
- The ability to remain professional, disciplined and calm—you’ll often handle high-pressure situations with fairness and composure.
- Excellent communication skills to interact with shoppers, store teams, and management constructively.
- Basic shopping knowledge is advantageous (you don’t need to be a retail expert—instead, your focus is on loss prevention and personal skills).
- Attention to detail and a proactive approach to noticing potential security risks.
- Compliance with TJX values—trust, integrity, respect, and teamwork matter.
Why We Choose You
We’re not just looking for a compliance checker—we’re investing in your development.
- Training and mentoring to give you real-world skills, from intervention techniques to incident reporting, alongside Retail Loss Prevention Training.
- Opportunities to progress into roles like IP Audit Officer, Loss Prevention Supervisor, or beyond—we encourage growth.
- A supportive, collaborative culture—you’ll thrive in an environment where everyone’s success is celebrated.
- Stand to earn responsibly—every detail counts.
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The core value of TJX is our Business Foundation—to:-
- Take care of our customers: Doing everything possible to ensure their safety and satisfaction.
- Reward the people who make it happen.
- Drive results every day to keep retail brilliant.
** Benefits: What’s in it for you?**
Beyond your competitive salary, enjoy the following benefits:
- Uniform Provided – Always presentable and proud to represent TJX.
- Employee Assistant Programme (EAP) for mental health, financial and other wellbeing support.
- Rewards via the Pass & Benefit Scheme (discounts at TK Maxx & Marshalls).
- Service Awards – Acknowledge your hard work and loyalty.
- Competitive Holidays and Christmas Commission (where applicable).
- Recruitment call outs and going back on IBD (Intenuates waiting to be called back).
Your Company Culture
Think of TJX as your home—a workplace where growth is valued, and your opinions matter. You’ll be surrounded by:
- Fun, friendly, inclusive teams who match our TJX values.
- Development opportunities to grow both professionally and personally.
- Trips and industry events across the Forum Retail portfolio, including HomeSense, TK Maxx, and The Range, giving you insight into our leading businesses.
TK Maxx Solihull: Unit 5 Sears Retail Park Oakenshaw Road, Shirley, Solihull
Apply today: [Apply online]
To create a lasting difference in retail security? Be part of a team that acts responsibly and performs with pride? Solihull’s vibrant location an added plus. Join us!
We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, and/or sexual orientation.
Let’s think bolder, act bigger—it’s a great time to join TJX.
You’re invited! Make an impact, watch yourself adapt and thrive.
Apply now and put your skills to work!
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