THG
Loss Prevention Specialist - Omega
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About THG
We are THG, a global e-commerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands, such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty, forms our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster.
Location & Work Pattern
Location: Omega, Warrington
Shifts: Rotating Day/Night Shifts – Mon–Fri (6 AM–5 PM / 6 PM–5 AM)
About Central Functions
Central Functions comprises the teams and people who serve the entire business. These teams are integral to the smooth running of the organisation, ensuring:
- On-time payroll processing
- Prompt material sourcing and delivery
- Compliance with legal obligations
- Health, safety, and security safeguarding
About Security and Loss Prevention – Your Role
The Warehouse Loss Prevention Specialist is responsible for:
- Protecting company assets
- Reducing losses
- Maintaining a safe and secure working environment within a fast-paced warehouse and fulfilment operation
Key Responsibilities
Security Operations and Team Management
- Supervise and support a team of Security Officers across warehouse operations
- Ensure all security procedures, searches, access control measures, and site patrols meet required standards
- Conduct regular audits of security processes and identify improvement opportunities
- Deliver daily briefings and ongoing coaching for Security Officers
- Report and escalate incidents, concerns, and security breaches appropriately
Loss Prevention
- Investigate stock losses, inventory discrepancies, customer order issues, theft, fraud, and operational errors
- Utilise CCTV systems, access control systems, warehouse management systems, and operational data for investigations
- Produce detailed investigation reports, including root cause analysis and corrective actions
- Collaborate with Inventory, Operations, Customer Service, and Logistics teams to mitigate loss trends
- Support loss prevention initiatives to reduce shrinkage and improve stock accuracy
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High-Value Asset Protection
- Oversee security controls for high-value products and sensitive client stock
- Ensure secure handling of high-value freight for compliance
- Monitor high-risk areas, including goods-in, goods-out, decant, packing, and storage
- Maintain compliance for high-value deliveries, collections, and returns
- Conduct regular reviews of security controls for high-value clients/products
Compliance and Auditing
- Ensure compliance with company security standards, client requirements, and industry accreditations (e.g., TAPA)
- Carry out security audits and inspections across the warehouse
- Monitor CCTV coverage and security equipment functionality, escalating issues
- Support internal and external audits related to security and loss prevention
Incident Management
- Lead investigations into security incidents, thefts, fraud, misconduct, and policy breaches
- Liaise with law enforcement and external agencies as needed
- Maintain accurate records of investigations and incident reports
- Identify trends and recommend preventative measures to minimise future losses
Essential Skills and Experience
- Previous experience in Loss Prevention, Security, Warehouse Security, or Asset Protection roles
- Experience managing or supervising Security Officers or operational teams
- Proven experience conducting investigations into stock loss, theft, fraud, or customer order discrepancies
- Strong understanding of warehouse and fulfilment operations
- Experience with CCTV, access control systems, and incident management processes
- Excellent report writing and analytical skills
- Strong communication and stakeholder management abilities
- Ability to work independently and make informed decisions under pressure
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Desirable Skills and Experience
- Experience in high-value logistics, fulfilment, retail, manufacturing, or distribution environments
- Knowledge of TAPA standards and supply chain security requirements
- Professional security qualification or relevant industry certification
- Experience with warehouse management systems and inventory platforms
What’s in it for you?
Career Development
- Access to bespoke development programmes designed by our in-house L&D (Learning and Development) team
- Continuous upskilling programmes delivered in partnership with an industry-leading training provider
Enhanced Leave
- 28 days annual leave
- Birthday off: A day off on your birthday! (Yes, really!)
- Enhanced maternity and paternity pay, depending on length of service
- Up to 10 days compassionate leave
- Buy back up to 3 days annual leave each year
- Unlock 2 days volunteer leave after 12 months
Wellbeing Support
- Face-to-face and virtual appointments with our in-house GP
- Access to a 24/7 Employee Assistance Programme (EAP) via Bupa
- State-of-the-art on-site gym
- Access to on-site physiotherapy
Other Perks
- Save up to 12% on personal tech via our salary sacrifice scheme
- Subsidised bus pass from Manchester City Centre to our office
- Up to 50% staff discount on THG brands
- On-site staff shop
- Refer-a-friend scheme: Earn up to £1000 when a successful referral passes probation
- Anniversary gifts for 5 and 10 years of service
Diversity and Inclusion
THG is proud to be a Disability Confident Committed employer. If invited for an interview, please notify us of any reasonable adjustments needed to support your performance.
THG is committed to fostering a diverse and inclusive environment and welcomes applications from all backgrounds.
Application Process
Due to high application volumes, we endeavour to respond within 14 days. If you haven’t heard back or require further clarification, contact our Talent team.
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