Lounge Supervisor

Summary

A hands-on supervisor to lead daily operations and oversee private events. They will manage and motivate the team to deliver top-tier service.

QUALIFICATIONS & EXPERIENCE

• Previous relevant experience in events, hospitality, and team management
• Proven ability to manage complex sales operations with measurable success
• Strong leadership skills to inspire operational teams and deliver results
• Focus on ensuring a positive, passionate customer experience
• Demonstrates flexibility and agility

KEY RESPONSIBILITIES

• Support the Lounge Manager in leading team members
• Open and close the Lounge, coordinate floor teams, and manage daily service
• Ensure compliance with HACCP procedures, best practices, and "world-class" customer service standards
• Oversee legal compliance with alcohol sales, prevent underage drinking, and uphold premises licensing regulations
• Work alongside Retail Managers to identify training needs and foster team development
• Support recruitment, retention, management, and development of the team
• Collaborate closely with Café bar assistants to maintain high team energy and alignment with company values and service promises
• Conduct regular stock takes, manage deliveries, and ensure bars are fully stocked
• Coordinate with the sales team to plan set-ups, staffing, and timelines for events (from intimate gatherings to large-scale parties)