Euro Car Parts Ltd.
Loyalty Executive
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Loyalty Executive
Loyalty Executive – LKQ UK&I
Reward Loyalty. Build Engagement. Drive Growth.
At LKQ UK&I, our customers are at the heart of everything we do. We're seeking a Loyalty Executive to develop and deliver engaging loyalty initiatives that reward our customers, increase retention, and encourage repeat purchases across our retail and ecommerce channels.
This is an exciting opportunity for a commercially minded marketing professional who enjoys leveraging customer insights, data, and creativity to deliver impactful campaigns.
The Role
As Loyalty Executive, you’ll support the day-to-day management and optimisation of our customer loyalty programme. Working closely with CRM, Digital, Ecommerce, Retail, Commercial, and Analytics teams, you’ll:
- Create compelling customer experiences that boost engagement and lifetime value.
- Ensure our loyalty programme remains relevant, rewarding, and aligned with our wider customer strategy.
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What We Offer
At LKQ UK&I, we’re committed to helping our people grow and succeed:
- Competitive salary
- Hybrid working
- Employee discount across our brands
- Pension scheme
- Life assurance
- Health and wellbeing support
- Learning and development opportunities
- Career progression within a growing business
Key Responsibilities
- Support the delivery and ongoing development of the LKQ loyalty programme.
- Plan and execute customer loyalty campaigns across email, app, SMS, website, and in-store channels.
- Coordinate promotional offers, rewards, exclusive member benefits, and personalised communications.
- Monitor programme performance, customer engagement, and redemption rates—providing regular reporting and insights.
- Analyse customer behaviour to optimise acquisition, retention, frequency, and spend.
- Collaborate with internal stakeholders to align campaigns with commercial objectives.
- Work with Digital, CRM, Ecommerce, and Retail teams to deliver seamless customer experiences.
- Manage loyalty content, customer journeys, and campaign calendars.
- Stay updated on market trends and competitor loyalty programmes to drive innovation.
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Skills & Experience
- Experience in loyalty, CRM, customer marketing, or B2C marketing roles.
- Strong understanding of customer lifecycle marketing and retention strategies.
- Ability to organise and multi-task, managing multiple campaigns simultaneously.
- Excellent communication and stakeholder management.
- Strong analytical skills, confident in interpreting customer and campaign data.
- Proactive mindset with attention to detail.
- Experience in fast-paced retail or ecommerce environments is advantageous.
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