Holston Medical Group
LPN/RMA/CMA Office Nurse I
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LPN/RMA/CMA Office Nurse I
Office Nurse – Holston Medical Group
About the Role
Explore an impactful opportunity with Holston Medical Group, part of the Optum family of businesses. Combining the warmth of a community-based practice with the strength of a national healthcare leader, Holston Medical Group delivers high-quality, value‑based care across northeast Tennessee and southwest Virginia—ensuring care is easy, affordable, and accessible.
Join our team and be part of our mission: Caring. Connecting. Growing together.
General Summary
The Office Nurse provides compassionate, high-quality patient care in a clinic setting, adhering to Holston Medical Group’s quality standards, policies, procedures, and customer service expectations. As a core member of the clinical team, the Office Nurse takes initiative to identify patient needs, supports clinical excellence, and enhances the patient experience. Key responsibilities include:
- Taking and documenting vital signs (electronic and paper-based)
- Administering medications
- Acting as a Health Educator under the Patient-Centered Medical Home model
- Prepping patients for exams and liaising with providers
Main Responsibilities
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Patient First Service
- Assist patients with needs using a patient-first approach
- Greet patients with compassion and warmth
- Conduct compassionate patient interactions with a friendly demeanor
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Administrative and Medication Tasks
- Accurately assess and record vital signs in the electronic database
- Prepare patients for examinations
- Pick up vaccines and medications as needed
- Mail normal lab results to patients and notify them of abnormal lab findings
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Clinical and Operational Care
- Act as a Health Educator, explaining procedures under the Patient-Centered Medical Home model
- Obtain prior authorizations and pre-certifications for diagnostic/procedural tests
- Dispose of contaminated healthcare supplies and sterilize medical instruments
- Maintain clean, well-stocked exam rooms and ensure supplies and equipment are proactively managed
- Attend nurse meetings and educational sessions
- Mentor new nursing staff and aid in their orientation
- Ensure Health Department vaccination records are maintained (for pediatric patients)
- Maintain clinical areas to meet site inspection standards
- Conform to defibrillator, autoclave, and emergency cart maintenance
- Conduct routine customer-checks (e.g., engage privately with patients every 10 minutes)
- Discard biohazard waste and swap sharp disposal containers appropriately
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Provider Support & Communication
- Provide consistent updates to providers on patient needs
- Escalate office concerns to the Nurse Manager and Regional Operations Manager
- Ensure communication with all team members to protect patient needs
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Compliance and Special Assignments
- Respond to temporary requests by moving between offices as business needs dictate
- Enroll patients in myHMG under direction.
Education/Experience/Knowledge
- High school diploma or equivalent (required)
- LPN license or MA certification (active in the state of employment)
- 0–2 years of LPN experience
- CPR certification (required)
- Exceptional verbal and written communication skills
- Strong teamwork and collaboration mindset
- Ability to learn new systems on-the-fly
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Key Competencies
- Compassion (delivering empathetic patient care)
- Customer Focus (exceeding expectations)
- Ethics and Integrity (protecting patient and staff confidentiality)
- Learner-Oriented (continuing professional growth)
- Problem Solving (quick and effective decision-making)
- Adaptability (changing tasks and priorities in a fast-paced clinic)
Physical and Mental Demands
Essential
- Ability to stand for extended periods (75% of the time)
- Frequent walking, bending, reaching and lifting
- Medium lift capacity for occasional movement up to 50 lbs (23 kg)
- Manual dexterity for documentation, equipment checks, and medication dispensing.
- Clear communication through oral and written methods
- Visual attention (monitoring patient status and workspace hygiene)
- Prioritization under frequent interruptions and time-sensitive tasks
Marginal
- Situational writing (occasional notes in health record systems)
- Light color discrimination (important for equipment safety)
- Independence and ability to adjust workflow efficiently
Disclaimer
This job description summarises core responsibilities but does not constrain job expectations. Holston Medical Group’s management reserves the right to update responsibilities on a needs-based or operational requirement, while being mindful of reasonable accommodations for employee needs.
Apply Now: All job requirements are subject to review for accuracy and compliance adjustments to ensure an inclusive workplace.
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