Dubai Holding
Luggage Porter - Jumeirah Carlton Tower
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About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool.
About the Job
An opportunity has arisen for a Day Luggage Porter to join us at Jumeirah Carlton Tower.
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The main duties and responsibilities of this role are:
- To tidy the luggage area and Concierge desk as required.
- To man the Telephone main switchboard as and when required.
- To ensure all requests at the Concierge desk are handled in a professional and courteous manner.
- To assist in the Security of the hotel by reporting any suspicious persons or happenings.
- To ensure a proper handover is prepared for the morning shift.
- To deliver extra beds, turndown beds, and clean rooms as requested by your line manager.
- To park cars safely when required and issue correct dockets with all details provided as blank filled in.
- To prepare the Banqueting Boards and assist in directing guests to functions.
- To be fully aware of his/ her work schedule and ensure adequate notice is given in circumstances when he/ she is prevented from adhering to the schedule.
- To report any incidents, complaints, suspicious persons, or safety hazards immediately.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Must have a UK driving license.
- Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
- Strong customer service skills with the ability to provide personalized service to discerning guests, ensuring their needs are met with efficiency and professionalism.
- Familiarity with luggage handling procedures, including proper lifting techniques and care for guests' belongings, to maintain the hotel's high standards of service.
- Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment, while maintaining attention to detail and upholding the hotel's brand reputation.
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About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays (21.30.40. etc.)
- Jumeirah perks website access – discount
- Dry cleaning of uniform or Business attire
- Meals on duty!
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