Lore Group
Luggage Porter/Door Person
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Luggage Porter / Door Person – London (Sea Containers London)
About the Role
A lifestyle hotel nestled on London’s vibrant South Bank, Sea Containers London blends eccentricity, glamour, and brutalist elegance—making it a thriving riverfront destination. With 354 bedrooms, award-winning food and drink outlets, and an energetic atmosphere, this is your London anchor on the River Thames.
We seek a passionate, guest-focused Luggage Porter/Door Person to join our Front Office team. This highly visible, guest-facing role requires you to deliver seamless service at every stage of a guest’s journey—from arrival to departure.
As one of the first and last people guests interact with, you’ll create exceptional first impressions and deliver intuitive service. Warmly welcoming guests, assisting with luggage, supporting arrivals & departures, and maintaining an active presence at the hotel entrance and lobby are core responsibilities. You’ll also form local recommendations, arrange transportation, assist during peak periods, and ensure every experience is memorable.
Additionally, the role includes valet service support, including safely driving guest vehicles, requiring a full UK driving licence as a mandatory requirement.
Responsibilities
- First & Last Impressions: Warmly greet guests and facilitate smooth arrivals/departures, ensuring every interaction reflects Sea Containers London's unique charm and professional standards.
- Luggage & Concierge Assistance: Handle luggage with care, offer local recommendations, and arrange transportation when required.
- Front Office Support: Pitch in during busy periods to maintain seamless hotel operations.
- Valet Services: Assist with guest vehicle management, including safe driving.
- Team Collaboration: Work closely with the Front Office team to ensure daily operations run smoothly.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- Hospitality/Concierge Experience: Previous experience in guest services, luggage portering, or customer-facing roles is essential.
- NEW: Full UK driving licence (valet service component of the role).
- Soft Skills: Proactive, professional, confident, and able to thrive in fast-paced environments.
- Availability: Shift work required, including evenings, weekends, and holidays.
Salary & Benefits
- Salary: Up to £35,000 per annum, including service charge.
- Lifestyle & Hospitality Perks:
- Complimentary dinner and drinks at the hotel.
- 6 free nights per year at any Lore Group hotel.
- Employee & immediate family discounts (50% off stays/amenities).
- 50% discount for friends & family (up to 25% off at partner hotels).
- 50% off meals in Lore Group restaurants & bars.
- Discounts in the spa and cinema.
- Well-being & Growth:
- Health Cash Plan contribution.
- 2 days paid volunteering leave per year.
- Life assurance.
- Length-of-service incentives (additional holiday).
- Bespoke training & mentoring programs.
- Free meals while on duty.
- Incentives like Ride-to-Work & season ticket loan.
- Monthly team award ceremonies & company parties.
- Employee Assistance Programme (EAP) for support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Lore Group
The hotel is part of the Lore Group, a boutique global hospitality provider known for its thoughtful design, engaging spaces, and passionate teams. Our properties boast award-winning restaurants, lively bars, and innovative architecture—all underpinned by a commitment to elevating guest experiences.
We’re a small, independent group, offering personalised career growth, with opportunities to progress internationally—our teams move seamlessly between London, Amsterdam, Washington DC, and other destinations, increasing roles and experiences.
Our ethos? Nurture leadership from within. We promote and mentor our own staff, equipping them with internal and external training to build a world-class team.
Location: London, UK
Explore the stories of Lore Group team members across Amsterdam, London, Washington DC, and our head office in London [here].
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location