Luton Borough Council
Luton Council
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Luton Council
About The Role
Salary: £30,024 - £32,597 a year Hours per week: 37 Contract type: Permanent
In this role, you’ll be working with both computerised and manual systems to ensure assessments run smoothly and accurately. Your responsibilities will include:
- Gathering and verifying information
- Updating records
- Preparing reports
You’ll act as the first point of contact for customers, providing assistance through:
- Answering queries
- Offering clear advice
- Supporting financial assessment processes
Close collaboration with systems like Capita, Workflow 360, and Housing Systems ensures we deliver an efficient, fair, and responsive service. Additionally, you will team up with other departments to maintain seamless information sharing and problem-solving. This role is ideal if you thrive on detailed work with measurable impact on people's lives.
Note: This position does not attract sponsorship.
About You
Required qualifications and experience:
- Proven background in financial assessment or similar office environments
- Skilled in navigating various administrative procedures
- Proficiency in handling numbers with precision (calculations, percentages, data verification)
Essential soft skills:
- Excellent communication abilities for customer and colleague interactions (in-person, phone, written)
- Commitment to delivering high-quality customer care
- Capability to work independently and collaboratively
- Ability to manage workloads efficiently and use data-driven decision-making
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Preferred qualities:
- Familiarity with Welfare Benefits, Council Tax, and Housing Benefit systems
- Understanding of equality principles and their practical applications
- Fluent English speaking and writing skills
This is a public-facing role, so clear communication is essential.
About Us
Our mission to achieve Luton 2040 Vision—eliminating poverty for all residents—guides our operations. Here, employees are remarkable, talented, and passionate about serving their community.
Collaboration with you is important; we depend on our workforce to deliver against this vision. If you share our ambition to make a real difference, you have a role to play here!
We welcome candidates from diverse backgrounds and aspire to create a workforce that mirrors the diversity of our borough.
Application Process
Important Note: This role requires completing critical checks related to criminal history. The Rehabilitation of Offenders Act 1974 does not apply here, so all disclosable cautions and convictions—including unspent and relevant protected convictions—must be declared.
Any failure to disclose an applicable record could result in dismissal or disciplinary action upon employment.
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Vacancy Closing: On occasion, we may close applications early due to high demand.
Benefits
We offer an array of staff benefits, including:
- 32 days of annual leave (25-32 days, linked to experience and grade)
- Scheme to buy additional leave (up to 20 extra days)
- Career development opportunities for growth within or specialisation of roles
- Generous pension scheme with matching contributions (up to 19.2% depending on eligibility)
- Relocation support (up to £8,000, eligibility-dependent)
- Employee Assistance Programme (24/7 confidential support)
- Flexible working options (remote work and flexible schedules encouraged)
- Unlimited access to development courses, mentoring, and career guidance
- Staff discounts covering MOTs, gyms, restaurants, and more
- Arriva Travel Club for local bus travel savings
How To Apply
A strong application reflects professionalism and detail orientation—key characteristics the recruiting manager values. To stand out, focus on:
- Demonstrating expertise to justify your candidacy.
- Customising your application to highlight relevant experience and skills.
For additional tips, visit: How to Apply [insert external link]
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