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Marchay
Marchay is a membership-based luxury travel service dedicated to serving sophisticated travelers with curated and bespoke travel experiences worldwide. Recognized as a premier platform for high-end travel, Marchay offers dedicated, personalized service, exclusive access to private homes and luxury hotels, and a seamless end-to-end planning process.
Role Overview
As a Luxury Travel Advisor at Marchay, you will collaborate closely with a team of travel professionals to craft, book, and execute customized trips that exceed members' expectations. You will manage all aspects of the travel experience—from initial consultation and destination research to booking and post-trip follow-up—ensuring each journey is flawlessly planned and delivered.
This role is ideal for experienced travel advisors with a passion for luxury travel, strong organizational skills, and a commitment to exceptional client service. You will have the opportunity to work with a discerning clientele and build long-lasting relationships while contributing to the continued growth and success of Marchay.
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Key Responsibilities
- Develop and manage customized travel itineraries for Marchay's luxury members
- Collaborate with team members to research destinations, accommodations, and experiences tailored to client preferences
- Coordinate bookings including hotels, transportation, activities, and special requests with global suppliers
- Provide highly personalized client service and relationship management throughout the travel planning and execution process
- Maintain accurate and organized trip records in CRM systems
- Stay up to date with luxury travel trends, new destinations, and partner offerings to provide insightful recommendations
- Work efficiently in a fast-paced environment managing multiple trips simultaneously
Requirements
- Minimum of 2+ years of experience as a travel advisor in the luxury travel sector
- Bachelor's degree
- Proficiency with itinerary planning tools and booking platforms
- Knowledge of luxury hotels, premium air travel options, and curated travel experiences
- Experience advising ultra high-net-worth travelers
- Available to work Eastern Time business hours and based in North America
- Bonus: Experience with Sabre GDS, Salesforce CRM, or similar travel technology platforms
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Benefits
- Comprehensive Benefits: Fully covered medical, dental, and vision insurance
- 401(k) Plan: Access to our retirement savings program
- Generous Time Off: Ample PTO plus company holidays to recharge and reset
- Flexibility: Remote work environment with the ability to manage your schedule effectively
Official communication regarding this position and other employment opportunities at Marchay will only be sent via Workable or from the marchay.com domain. Please be cautious of spam.
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