Atlas
Luxury Travel Concierge - EU/UK Based
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Luxury Travel Concierge
We are seeking a detail-oriented, pressure-driven Luxury Travel Concierge who thrives in high-touch environments and delivers seamless experiences—from handpicked hotels and flights to exclusive villas, cruises, and dining arrangements.
About the Role
This is a high-spending, high-touch role where excellence is non-negotiable. As the concierge for a portfolio of ultra-high-net-worth individuals (UHNW) and family offices, you’ll anticipate needs, execute flawlessly, and ensure every booking and request exceeds expectations under pressure.
What You’ll Do
- Own the entire travel experience—flights, hotels, AirbNB/villas, cruises, dining, and ground transport—from inception to on-trip support.
- Harness Atlas’s Virtuoso partnership and exclusive partner network to secure upgrades, bespoke amenities, and perks unavailable to standard bookings.
- Handle last-minute demands, complex requests, and high-stakes appointments with identical precision—where speed and quality always align.
- Maintain crisp, professional communication across all channels, ensuring responses match the urgency of wealthy, fast-moving clients.
- Keep ** Stations immaculate**, with zero gaps—meaning correct bookings, flawless follow-through, and 100% accuracy in confirmation records.
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Who You Are
- You have keen discernment—whether it’s Aman vs. Rosewood, knowing which airline serves premium business class, or which villa markets require six months’ advance booking.
- 3+ years of experience in luxury travel, concierge, or high-end hospitality (no compromises here—authenticity matters).
- ** Thrives under pressure**—when urgency demands moving at pace, you stay organized, tranquil, and unflappable.
- A natural communicator who mirrors the tone of demanding, sophisticated clients—professional, articulate, and perceptive.
- Comfortable with rotating shifts, including evenings and weekends.
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How Success Is Measured
- Member satisfaction: Proven through direct qualitative reviews and internal quality audits.
- Booking accuracy: 98%+ error-free confirmation rate across all bookings, with no cancellations or no-shows resulting from human error.
- Response & Resolution Time: Strict adherence to service-level agreements (SLAs) with 100% resolution without escalation.
**Why Atlas?
We’re building fast. If you want to join a team that: ✔ Sets impossible standards and delivers flawlessly; ✔ Relishes chaos with a cool head… …then you’re in the right place. We care about every trip’s quality—because our members deserve the best, without compromise.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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