Natural Innovations
M3 CloudSuite Systems Administrator & IT Support Engineer
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Bringing excitement and inspiration to the menu since 2002.
We are the UK's leading supplier of added-value plant-based ingredients. Immersed in the latest food trends, we transform vegetables into irresistible, exciting, and inspired ingredients.
Through innovation and outstanding service, we collaborate with world-leading food service brands, chilled food manufacturers, and recipe box operators to help put vegetables where they belong - at the heart of the menu.
From our innovation chefs and new product development team to our operations experts, it’s our incredible people who have shaped us into innovative tastemakers. Their hard work and genuine passion for food allow us to create high-quality, bespoke food that transform our customers’ menus.
Position:
Primary Responsibilities – M3 CloudSuite
- Act as the primary internal support contact for M3 CloudSuite and associated business applications.
- Provide Level 1 system administration, troubleshooting, user support, and issue resolution for M3 CloudSuite.
- Work closely with the company’s M3 implementation/support partner to escalate and resolve more complex issues where required.
- Assist with system configuration, user management, access control, testing, and continuous improvement activities within M3 CloudSuite.
- Create, maintain, and improve documentation, procedures, and support guides relating to M3 CloudSuite and associated systems.
- Support end users with training, guidance, and best practice usage of the ERP system.
- Share knowledge and provide guidance to other IT team members regarding M3 CloudSuite functionality and processes.
- Support integrations and associated business systems connected to the ERP platform.
- Assist with troubleshooting and support of EDI processes and external integrations.
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Secondary Responsibilities – General IT Support & Infrastructure
Through ongoing training, mentoring, and experience within the IT Department, the role will also support wider IT operations, including:
- Supporting the LAN/WAN infrastructure and associated IT systems, software, and hardware.
- Assisting with IT administration tasks across servers, networks, endpoints, and cloud services.
- Providing day-to-day IT support to users across the business.
- Assisting with the maintenance and improvement of IT procedures, documentation, and departmental standards.
- Supporting cyber security and IT compliance best practices across the organisation.
- Assisting with management of third-party IT suppliers and managed service providers.
- Supporting the setup, maintenance, and troubleshooting of hardware and software systems.
- Participating in IT projects and system improvement initiatives.
- Providing cover for the IT Manager and wider IT team during periods of absence.
- Assisting with procurement activities including sourcing equipment and raising purchase requisitions where authorised.
- Participating in out-of-hours support when required for critical business systems (expected average less than 7.5 hours per month).
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Requirements:
- Preferably educated to Degree or HND level in Information Technology, Computer Science, or a related discipline.
- Relevant ERP, M3, Microsoft, or infrastructure certifications would be advantageous.
EXPERIENCE
- Must have a good understanding of ERP system concepts.
- Must have at least two years’ experience of using M3 Cloud Suite, preferably in a food manufacturing environment.
- Advantageous but not essential to have a basic working knowledge or experience/approved training/education in any of the following: Windows Servers, PC/Laptop operating systems, software and hardware support and fault diagnostics/resolution, DHCP, DNS, LAN network infrastructure, and Microsoft Office 365.
- Advantageous but not essential to have a basic working knowledge or experience/approved training/education in any of the following: MS-Exchange Server, VMware, Cisco wifi equipment, VOIP telephone systems, wifi barcode scanners/printers, laser printers, Veeam backup, CCTV systems, firewalls, and mobile phones.
- Basic knowledge advantageous but not essential regarding EDI concepts.
- Advantageous but not essential to have previous hands on experience in an IT department in a commercial environment.
- Good communication skills, both oral and written.
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