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Mac Support Engineer – 6-month contract – London
My Customer is looking for a proactive and hands-on Mac Support Engineer to join a fast-growing company. This role will focus on supporting a predominantly macOS environment, ensuring end users receive a seamless and efficient IT experience across devices, collaboration tools, and core systems.
You’ll play a key role in 1st/2nd line day-to-day support for about 30+ staff in the London office.
Required Skills & Experience from the Mac Support Engineer:
- Proven experience supporting macOS environments in a corporate setting within a startup/small team environment, ideally
- Familiarity with Intune and Mosyle for device investigation and management
- Experience supporting Google Workspace
- Basic understanding of network troubleshooting, ideally within a Meraki environment
- Experience with Okta administration (user management and access support)
- Strong experience managing user onboarding and offboarding processes
- Knowledge of IT asset management and inventory tracking
- Strong troubleshooting skills with a user-focused mindset
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Key responsibilities of the Mac Support Engineer:
- Provide 1st and 2nd line support across a macOS-based environment
- Troubleshoot and resolve issues relating to Mac devices, applications, and user access
- Support and maintain Google workplace
- Use Intune and Mosyle to investigate device issues, enforce policies, and support endpoint management
- Assist with the transition to Fleet Device Management, including basic administration and troubleshooting
- Investigate basic network-related issues using the Meraki dashboard
- Administer Okta, including user provisioning, deprovisioning, and password resets
- Manage end-to-end onboarding and offboarding, ensuring a smooth user experience
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This Mac Support Engineer will work fully onsite in Central London for 5 days per week.
Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website.
For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.
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