King's College Hospital NHS Foundation Trust
Macmillan Support Worker Team Leader
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Role Overview
As the lead for a team of Macmillan Cancer Support Workers (MCSW), the post-holder will act as line-manager to a team of MCSWs and actively participate in reviewing processes required to deliver the outcomes of the post. The post-holder will oversee the key administrative workflows of the department, to effectively facilitate call centre and personalised care activities.
The post holder is responsible for ensuring that calls are centrally managed, answered promptly and accurately, and swiftly brought to the attention of the relevant clinician(s), as well as maintaining and updating existing patient records on EPIC and My Care Plan platforms.
The post holder will support the delivery of service to agreed national standards, particularly the NHSE requirement to deliver personalised care, escalating any issues to clinicians as per agreed standard operating procedures (SOP) and the cancer team.
This is a role with lots of variety and ad hoc demands and so the post-holder will possess excellent time management and planning skills. This post may develop over time to meet the specific needs and the changing demands on the service.
Responsibilities
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As the lead for a team of Macmillan Cancer Support Workers (MCSW), the post-holder is responsible for the provision of an effective administrative process to:
- Manage workload distribution in the MCSW team ensuring all activities are cross covered.
- Ensure training is offered to MCSW to provide high quality information and signposting to available services locally or digitally.
- Ensure training is offered for MCSW to help patients to navigate the system and coordinate access to care and support from diagnoses, throughout treatment and beyond.
- Ensure EPIC training for scheduling clinic appointments is offered to all MCSW.
- Ensure Operational Policies are developed to support management of administrative calls and escalation agreed and in place for clinical issues to be dealt with appropriately and timely.
- Ensure key elements of personalised care are supported, including setting up Holistic Needs Assessment (eNHA).
- Collate and analyse monthly MCSW activity data.
About the Trust
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
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We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
Contact Information
For further details / informal visits contact:
- Name: Amber Rogers
- Job title: Assistant Service Manager
- Email address: amber.rogers@nhs.net
- Telephone number: 020 3299 5257
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