King's College Hospital NHS Foundation Trust
Macmillan Support Worker Team Leader
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Manager: Macmillan Cancer Support Workers (MCSW)
About the Role
As the lead for a team of Macmillan Cancer Support Workers (MCSW), the post-holder will act as a line-manager to the team and contribute to processes ensuring the delivery of key departmental outcomes. The role involves overseeing administrative workflows to support the call centre and personalised care activities effectively.
The post-holder is responsible for:
- Ensuring calls are centrally managed, answered promptly and accurately, and escalated to the relevant clinician(s) promptly.
- Maintaining and updating patient records on EPIC and My Care Plan platforms.
- Supporting national standards of care, particularly aligning with NHSE’s personalised care requirements, with escalations following agreed standard operating procedures (SOPs) and cancer team processes.
This dynamic and varied role requires excelent time management and planning skills, with potential for development over time to meet evolving service demands.
Responsibilities
As the lead for Macmillan Cancer Support Workers (MCSW), the post-holder will:
- Establish an effective administrative structure, including:
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- Workload distribution across the MCSW team to ensure full cross-coverage.
- Providing training for MCSWs to ensure high-quality information provision and local or digital signposting to support services.
- Supporting MCSWs in helping patients navigate healthcare systems, including coordinating access to care and support from diagnosis through treatment and beyond.
- Ensuring EPIC training is delivered for scheduling clinic appointments by all relevant MCSWs.
- Developing Operational Policies to govern the management of administrative calls and defining escalation pathways for timely clinical issue resolution.
- Ensuring key elements of personalised care are reinforced, including setting up Holistic Needs Assessment (eNHA).
- Collating and analysing monthly MCSW activity data.
About the Trust
King’s College Hospital (King’s) is committed to Strong Roots, Global Reach, our trust-wide vision:
- BOLD, Brilliant people.
- Outstanding care.
- Leaders in research, innovation, and education.
- Diversity, Equality, and Inclusion at our core.
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King’s aims to deliver person-centred, digitally-enabled, and sustainable healthcare, propelling our ‘Team King’s’ ambition to new heights.
We are at an exciting historical pivotal point, seeking professional individuals willing to make a lasting difference for our patients and staff.
Sustainability Commitment
King’s is dedicated to Sustainable Healthcare for All, aligned with national Greener NHS ambitions:
- Net-zero carbon targets:
- NHS Carbon Footprint (by 2040).
- NHS Carbon Footprint Plus (by 2045).
Every staff member’s efforts help meet our Green Plan goals. We encourage carbon-conscious practices, waste reduction, and supported eco-friendly contributions.
Inquiries & Contact Details
For further information or informal visits, please contact:
- Name: Amber Rogers
- Job Title: Assistant Service Manager
- Email: amber.rogers@nhs.net
- Telephone Number: 020 3299 5257
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