Cushman & Wakefield
Mailroom Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title
Mailroom Coordinator
Job Description Summary
Job Description
Position Title: Mailroom Coordinator
Corporate Grade: Admin / Graduate
Department: Facilities Management
Location: Basildon
Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 44,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.
Role Purpose
To ensure that effective facilities management activities are provided on site in accordance with the contract specification and agreed service levels. Develop and maintain a positive relationship with the client, customers and vendors.
Core Responsibilities
- Assist and/or manage as required day to day running of the mailroom
- Sorting and distribution of incoming mail and deliveries according to site processes
- Arranging DHL and courier collections
- Franking of outgoing mail
- Collection of mail from around the building
- Provide cover as required for Front of House
- Assist client with onsite tasks such as parking, first aid and fire marshall admin
- Work within a ‘one team’ approach to assist team members as required
- Documentation management on C&W systems, e.g. FAMIS 360, Meridian, SharePoints etc
- Raise, update and review tickets within CAFM system – FAMIS 360
- Emergency reporting as part of BIA, BCP and Evacuations
- Build and maintain a strong positive relationship with the client, customers and vendors maintaining and promoting excellent service
- Network with the EMEA team to provide best practice
- Purchase Order Processing and invoice queries
- Work to health & safety processes and procedures set out by C&W and legislative law
- Participate in the development and roll out of policies and procedures that affect the use of supplies and facilities
- Initiate interventions to solve problems in the facilities
- Initiate an active campaign on safety measures in the building
- Understand escalation process both on client and C&W side for reporting all operational and risk issues
- Respond appropriately to emergencies or urgent issues as they arise
- Provide operational support for Local FM and Client Real estate team
- Assist as required with building inspections inline with service agreement
- Assist as required on building moves and move management projects
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualities and Personal Attributes: Essential (unless noted as Desirable)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications
- Proven relevant experience if no formal higher education
Knowledge
- Health & Safety legislation relevant to FM industry
- Previous facilities experience required
Skill And Experience
- Good communication / negotiation skills;
- Experience of developing strong client relationships; and
- Use of MS Office programs, internal systems and databases
Personal Attributes
- Team player;
- A self-starter, capable of working unsupervised;
- Competent and confident approach to workload;
- Presentable and smart in appearance;
- Proactive and able to work under pressure;
- Ability to manage a varied and complex workload; and
- A measured approach to problem solving and decision making
Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
INCO: “Cushman & Wakefield”
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills