University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
Main Reception and PALS Team Leader
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Main Reception and PALS Team Leader
Front Reception Administrator & PALS Cover Lead - Main Reception
Fully eligible sponsorship is available for this international role. Please be aware of UK immigration visa rules if required.
A About the Role
An exciting opportunity has arisen to work alongside the current post holder to grow and develop the busy Main Reception at UHCW, alongside supporting the PALS team.
This role will ensure the provision of a comprehensive, professional, high-quality, and cost-effective Main Reception service across University Hospitals Coventry and Warwickshire NHS Trust. You will work closely with the Head of Patient Relations while also providing cover for the PALS Coordinator during their leave, guiding staff in handling PALS enquiries.
Please note that applications will remain open until sufficient candidates have been received.
Key Responsibilities
The successful candidate will lead Main Reception, along with the responsibilities outlined below:
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- Ensure the Main Reception operates smoothly 7 days a week, covering 0700-2000, all year round.
- Oversee the main reception desk at University Hospitals Coventry, including:
- Team scheduling and line management
- Developing the main reception function to maintain high service standards
- Supporting senior staff from wards and departments to enhance visitor experience.
- Provide routine cover for the PALS Coordinator, including on-call guidance for PALS enquiries.
- Drive the administration of new processes and procedures while:
- Ensuring auditing practices align with
- Standard Operating Procedures (SOPs)
- National requirements
- Best industry practices
- Maintaining compliance & robust auditing systems.
- Ensuring auditing practices align with
About the Organisation
University Hospitals Coventry and Warwickshire NHS Trust, rated Good by the Care Quality Commission, is one of the largest teaching NHS trusts in the UK. We combine cutting-edge patient care, modern facilities, and groundbreaking research to set healthcare standards globally.
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As a Pathway to Excellence® designated organisation, we foster innovation and continuous improvement. Joining our team means contributing to an environment where learning and development are prioritised—providing you with unparalleled growth opportunities and rewarding experiences.
Our mission is to create an inclusive, equality-focused workplace suiting varied skill sets. We champion fairness, respect, excellence, and dignity, ensuring every individual is valued and empowered to thrive.
Contact Details
For further enquiries or to arrange an informal visit, please connect with:
- Emma Denis
- Head of Patient Relations
- Email: emma.denis@uhcw.nhs.uk
- Telephone: 024 7696 5193
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