Maintenance Co-ordinator

Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion and opportunity for all. The Role This is a 12 month fixed term contract with the opportunity to become permanent. The Maintenance Coordinator plays a key role in ensuring the efficient operation of the maintenance team. This includes job scheduling, engineer coordination, tenant liaison, and follow-up on contractor works. The position requires strong communication skills, attention to detail, and the ability to handle urgent issues promptly.

Main Duties & responsibilities Log and assign all maintenance jobs accurately in Salesforce. Review condition reports and job history to ensure jobs are raised appropriately. Plan, schedule, and manage engineers' workloads for maximum productivity. Assess follow-up work requirements and schedule accordingly. Oversee new job tickets and reassign where necessary to ensure completion. Handle and escalate complex or critical jobs to the Maintenance Manage Conduct twice-daily check-ins with engineers to monitor job progress. Provide real-time phone support to engineers and respond to updates. Chase contractors to ensure job completion and avoid delays. Order materials for engineers when required. Review and track the progress of out-of-hours (OOH) jobs. Monitor active job queues and escalate any overdue or high-priority tasks. Maintain communication with local authorities for permissions or compliance. Skills & Knowledge Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries Ability to prioritise workload and work effectively in a high-pressured environment Excellent attention to detail A proficiency in the use of MS Office including Outlook, Word Strong administrative skills Excellent proven customer service skills Previous experience in a similar position Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes Benefits 23 days leave, plus bank holidays Additional holiday days for long service – up to 30 days Celebration of tenure 3 years £500 5 years £1000 10 years £5000 Private health insurance with Vitality Birthday off One well-being day off per year Maternity/Paternity Pay Pension schemes increase – after 2 years. £500 referral scheme for staff who refer a new employee, paid upon passing probation. Company payday lunch Daily fresh fruit