Strategy Recruitment Solutions
Maintenance Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Maintenance Coordinator
Location: St Albans (Hybrid)
Salary: c. £35,000 - £40,000
Overview
We’re working with a growing business operating a network of smart locker and automated collection points. They are looking for a Maintenance Coordinator to sit at the centre of their service operation, coordinating engineers and subcontractors to keep the network running efficiently.
This is not a back-office admin role. This person will own the flow of maintenance activity, manage incoming tickets, keep issues moving, and make sure problems are driven through to resolution.
The role will involve assessing faults, resolving issues at first contact where possible, and escalating more complex or site-based issues to the field service team or external service partners when required.
Key Responsibilities
- Coordinate and manage all maintenance activities, ensuring works are completed efficiently, safely, and in line with company standards.
- Respond to maintenance requests, prioritize tasks, and liaise with internal teams, contractors, suppliers, and customers to ensure timely resolution of issues.
- Schedule planned preventative maintenance (PPM) activities and monitor reactive maintenance works through to completion.
- Monitor engineer performance, ensuring compliance with health & safety regulations, company policies, and service level agreements.
- Produce maintenance reports, track key performance indicators, and provide updates to management on outstanding and completed works.
- Support the wider facilities and operations teams with administrative tasks, project coordination, and general maintenance planning.
- Maintain excellent stakeholder relationships through professional communication, customer service, and effective problem-solving.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Ideal Candidate
We’re looking for someone with experience in a maintenance, service coordination, helpdesk, field operations, or technical support environment.
You’ll ideally have:
- 2+ years’ experience in maintenance coordination, service coordination, helpdesk support, or a similar role.
- Experience managing tickets, service requests, or maintenance workflows.
- Strong grounding in coordination, scheduling, and working with engineers or service partners.
- Good technical awareness, with the ability to understand and triage mechanical, hardware, or equipment-related issues.
- Confidence in resolving basic issues remotely and knowing when to escalate.
- Strong organizational skills and the ability to manage multiple jobs and priorities at once.
- Clear communication skills with customers, engineers, suppliers, and internal teams.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Critically
The right person will be someone who:
- Takes ownership and keeps work moving.
- Does not let issues sit unresolved.
- Is proactive and comfortable chasing people when needed.
- Can prioritize effectively when several issues are live at once.
- Brings pace, structure, and accountability to the maintenance process.
- Understands how field operations run in the real world.
Summary
This role suits someone who enjoys being at the centre of a busy service operation. You’ll be coordinating engineers and suppliers, managing maintenance tickets, resolving issues where possible, and making sure everything gets done properly and on time.
It would suit someone from a service coordination, maintenance planning, technical helpdesk, facilities, field service, or operational support background who wants a hands-on coordination role with real ownership.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills