The position will remain open until filled. Applications will be reviewed on a rolling basis.

Position Summary: Maintenance Custodian performs a variety of semi-skilled and unskilled maintenance/custodial tasks regarding the upkeep and maintenance of residential properties, including the operation of machinery for maintaining the lawns and grounds.

SCOPE OF WORK: The Maintenance Custodian will ensure that all operations comply with maintenance procedures. Duties may include fixing leaks, broken locks, basic carpentry repairs, painting, moving furniture and other items, non-code electrical repair, custodial functions such as sweeping, waxing and mopping of floors, trash cleanup and maintaining bathrooms. Other duties include lawn and grounds maintenance, and snowstorm preparation.

RESPONSIBILITIES: This is not a complete list of duties that the Maintenance/Custodian may have to carry out, rather a summary of expected standards which could require further attention per management:

• Maintain a daily work log, conduct unit inspections at all buildings if needed
• Update and complete work orders using electronic tablets and P.C.
• Moving furniture, passing out resident notices, loading and unloading equipment and supplies
• Engage in external and internal cleaning and upkeep of buildings, including but not limited to buffing, dusting, sweeping, mopping, vacuuming, sanitizing, power washing, leaf pickup, lawn mowing, etc.
• Timely turnover of vacant units including patching, painting, appliance install, cabinet repair, carpet/flooring removal and shampooing, etc.
• Snowstorm preparation including laying down salt at all properties
• Pest Control Inspections, lay/replace glue traps, bait stations, consumer use products
• Prepare appropriate reports according to specific incident/accidents
• Respond timely to emergency situations
• Other duties as directed by Management

QUALIFICATIONS: The following are the minimum requirements for the Maintenance Custodian:

• High School Diploma or GED equivalent
• Two (2) or more years of verifiable, progressively responsible maintenance and custodial experience in the trades such as: carpentry, plumbing, refrigeration, appliance and/or electrical repair
• Valid Massachusetts driver’s license
• Successfully pass a drug and physical exam as well as CORI and employment background check
• Pest Control License preferred

Knowledge, Ability, And Skills

Knowledge: Knowledge of practices of housing, experience with HUD/DHCD, preferred. Literacy skills including the ability to read manuals, Computer skills including the ability to operate the computerized maintenance management system, Basic Knowledge of oil burners, electrical systems, plumbing, and HVAC systems,

Abilities: Ability to work with people and families of various ages and socio-economic backgrounds. Ability to communicate effectively with tenants and applicants. Ability to multi-task and manage conflict. Ability to communicate effectively both orally and in writing. Ability to understand and explain various types of correspondence, reports and media in order to explain and/or train others. Ability to maintain good public relations and to maintain effective collaborative working relationships with other departments, department heads, fellow employees, officials and the general public and to respond in a courteous and professional manner. Ability to meet deadlines. Ability to work independently. Ability to operate saws, chainsaws and other woodworking and plumbing tools.

Skills: Public relations and strong communication skills, computer skills, problem solving skills, Effective verbal & listening communication and problem-solving skills

SUPERVISION RECEIVED: Executive Director directs Maintenance Foreman who will plan and prioritize the majority of work for employee, in accordance with standard practices. Employee is expected to solve most problems of detail or unusual situations by adapting methods or interpreting instructions accordingly. Instructions for new assignments or special projects usually consist of statements of desired objectives, deadlines and priorities. Technical and policy problems or changes in procedures are discussed with supervisor.

SUPERVISION EXERCISED: The Maintenance Custodian reports to the Executive Director on disciplinary problems, performance and training needs.

JUDGMENT: The work requires examining, analyzing and evaluating facts and circumstances surrounding individual problems, situations or transactions, and determining actions to be taken within the limits of standard or accepted practices. Guidelines include a large body of policies, practices and precedents which may be complex or conflicting, at times. Judgment is used in analyzing specific situations to determine appropriate actions. Requires understanding, interpreting and applying federal, state and local regulations.

COMPLEXITY: The work consists of a variety of duties which generally follow standardized practices, procedures, regulations or guidelines. The sequence of work and/or the procedures followed vary according to the nature of the transaction and/or the information involved, or sought, in a particular situation.

NATURE AND PURPOSE OF CONTACTS: Relationships are primarily with co-workers, vendors and the public, involving frequent explanation, discussion or interpretation of practices, procedures, regulations or guidelines in order to render service, plan or coordinate work efforts, or resolve operating problems. Other regular contacts are with service recipients and employees of outside organizations. More than ordinary courtesy, tact and diplomacy may be required to resolve complaints or deal with hostile, uncooperative or uninformed persons.

RESIDENCY REQUIREMENT: Maintenance/Custodian residing in the City of Marlborough preferred. Maintenance Custodian must reside within a 60-minute commute of the MCDA Offices.

CONFIDENTIALITY: Employee has access at the departmental level to a variety of sensitive and confidential information.

WORK ENVIRONMENT: Maintenance staff will be required to work every season regardless of the weather, therefore both extreme heat and extreme cold will be a factor. Most of the maintenance work will be on the grounds requiring lifting, pulling, and managing heavy equipment and objects. At times