Job Title: Maintenance Manager

Team: Maintenance

Service: Property Services

Responsible to: Regional Manager

Job Summary

To lead and manage a team of operatives and oversee the delivery of responsive repairs and void property works within a designated area. The role includes taking full ownership of jobs in the patch—from issue to completion—including works delivered by in-house trades and external contractors. The role focuses on performance, value for money, quality assurance, and excellent customer service.

Responsibilities

• Take full operational responsibility for repairs, empty homes, and contractor-led works within a designated area.
• Act as the key point of contact for all maintenance activity in the patch, ensuring smooth coordination and timely completion.
• Liaise daily with the planning team to allocate, schedule, and monitor job progress.
• Proactively manage workloads to reduce backlogs, improve right-first-time performance, and ensure jobs are completed within target.
• Line manage a team of trade operatives, setting clear expectations regarding performance, conduct, and customer service.
• Monitor operative productivity, attendance, and job quality; address underperformance swiftly through support or formal procedures.
• Conduct regular van stock checks, spot checks, audits, and job shadowing to maintain quality and accountability.
• Complete post-inspections to ensure works meet quality and specification standards.
• Enforce health and safety standards and ensure operatives adhere to risk assessments and safe systems of work.
• Maintain accurate records of van checks, inspections, and toolbox talks.
• Handle complaints, complex repair issues, or escalations within your area professionally and within timeframes.
• Lead by example in delivering excellent customer service.
• Promote a culture of ownership and respect among operatives when engaging with residents.
• Be aware of safeguarding vulnerabilities and report any concerns via Onga’s Safeguarding policies and procedures.