Sheraton Hotels & Resorts
Maintenance - Shift Engineer
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Job Number: 26083386
Job Category: Engineering & Facilities
Location: Piccadilly, London, London, United Kingdom, W1J 7BX
Schedule: Full Time
Located Remotely?: No
Position Type: Non-Management
We are hiring for a Maintenance Shift Engineer
Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.
Rewards For Work…. Benefits For Your Lifestyle
- Part of Marriott International: The largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
- World Class Training and Development Programs: Tailored to enhancing your skills and help you grow within the Marriott family.
- Work Alongside Amazing Talent: Award-winning, experienced hospitality professionals.
- Discounted Room Nights & Food and Beverage: Because your well-being means so much.
- Complimentary Laundry: Free meals on duty.
- Access to Fabulous and Flexible Benefits: To help you in and out of work.
- Eligible for Accommodation Service Charge
Responsibilities
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Respond and Attend to Guest Repair Requests: Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets. Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls.
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Perform Preventative Maintenance on Tools and Equipment: Including cleaning and lubrication.
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Maintain Daily Logs of Operation, Maintenance, and Safety Activities: Communicate with guests/customers when necessary to resolve maintenance issues.
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Perform Other Related Tasks: As assigned by management.
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Follow all Company and Safety and Security Policies and Procedures: Report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
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Welcome and Acknowledge All Guests According to Company Standards: Anticipate and address guests’ service needs, and assist individuals with disabilities.
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Speak with Others Using Clear and Professional Language: Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees.
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Ensure Adherence to Quality Expectations and Standards: Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move up and down stairs, service ramps, and/or ladder. Grasp, turn, and manipulate objects of varying size and weight.
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Perform Other Reasonable Job Duties: As requested by Supervisors.
Safety and Security
- Report Work Related Accidents or Other Injuries: Immediately upon occurrence to manager/supervisor.
- Follow Company and Department Safety and Security Policies and Procedures: To ensure a clean, safe, and secure environment.
- Follow Hazardous Material Management Program Procedures: For handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
- Use Proper Equipment, Wear Appropriate Personal Protective Clothing (PPE): And employ correct lifting procedures, as necessary, to avoid injury.
- Follow Property Specific Procedures: For handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Identify and Correct Unsafe Work Procedures or Conditions: And/or report them to management and security/safety personnel.
- Follow Policies and Procedures: For the safe operation and storage of tools, equipment, and machines.
- Complete Appropriate Safety Training and Certifications: To perform work tasks.
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Policies and Procedures
- Protect the Privacy and Security of Guests and Coworkers.
- Maintain Confidentiality of Proprietary Materials and Information.
- Follow Company and Department Policies and Procedures.
- Protect Company Tools, Equipment, Machines, or Other Assets: In accordance with company policies and procedures.
- Perform Other Reasonable Job Duties: As requested by Supervisors.
Guest Relations
- Address Guests' Service Needs: In a professional, positive, and timely manner.
- Provide Assistance to Individuals with Disabilities: Including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Welcome and Acknowledge Each and Every Guest: With a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Actively Listen and Respond Positively to Guest Questions, Concerns, and Requests: Using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Communication
- Speak to Guests and Co-workers Using Clear, Appropriate and Professional Language.
- Exchange Information with Other Employees: Using electronic devices (e.g., pagers and two-way radios, email).
- Talk with and Listen to Other Employees: To effectively exchange information.
Working with Others
- Support All Co-workers and Treat Them with Dignity and Respect.
- Develop and Maintain Positive and Productive Working Relationships: With other employees and departments.
- Partner with and Assist Others: To promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
- Comply with Quality Assurance Expectations and Standards.
Physical Tasks
- Reach Overhead and Below the Knees: Including bending, twisting, pulling, and stooping.
- Visually Inspect Tools, Equipment, or Machines: To identify defects.
- Move, Lift, Carry, Push, Pull, and Place Objects: Weighing less than or equal to 50 pounds without assistance.
- Move Up and Down a Ladder.
- Move Up and Down Stairs and/or Service Ramps.
- Grasp, Turn, and Manipulate Objects: Of varying size and weight, requiring fine motor skills and hand-eye coordination.
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Install, Maintain, and Repair Items
- Use the Lockout/Tagout System: Before performing any maintenance work.
- Ensure that All Flammable Materials are Stored: In OSHA and EPA approved containment devices.
- Respond and Attend to Guest Repair Requests.
- Carry All Equipment: In order to maintain preparedness to carry out work tasks at all times.
- Perform Miscellaneous Minor Repairs: Such as tightening loose toilet seats, changing light bulbs, and patching holes in walls.
- Perform Preventative Maintenance on Tools and Equipment: Including cleaning and lubrication.
Maintain Building and Property
- Report Any Serious Maintenance Problems, Unusual Findings, or Safety Hazards: Immediately to the manager/supervisor.
- Identify, Locate, and Operate All Shut-off Valves for Equipment.
Maintain Records or Logs
- Maintain Daily Logs of Operation, Maintenance, and Safety Activities: Including test results, instrument readings, and details of equipment malfunctions and maintenance work.
Coordinate with Others
- Communicate with Customers: When necessary to resolve maintenance issues.
Plumbing
- Fix Minor Plumbing Problems: Such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets using appropriate techniques.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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