deverellsmith
Maintenance Technican
Dover
£35k/yr
Posted about 22 hours ago
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Maintenance Operative
As a Maintenance Operative, you will play a vital role in maintaining the quality and safety of our resident buildings, ensuring a comfortable and secure living environment for our residents.
In this role, you'll take on a variety of responsibilities, including:
- Reactive Maintenance
- Scheduled Maintenance
- General upkeep
You will collaborate closely with the customer support team to ensure residents have a pleasant experience, by delivering excellent customer service.
Key Responsibilities
Maintenance
- Day-to-day management of reactive and preventative maintenance.
- Identifying and rectifying resident maintenance issues, e.g. unblocking sinks and showers,'making good' damaged paintwork.
- Ensuring a secure, comfortable, and safe environment. Taking pride in the appearance of the property.
- Carrying out checks and building walks, logging all observations on a company iPad.
- Inspecting the risers, communal areas, the powerhouse, and the plant room.
Supporting Residents
- Working with colleagues from the Customer and Night Teams to achieve the best results and solutions for residents, 24/7.
- Respectful of people's privacy and personal information - full training on all aspects of GDPR is provided.
- Providing excellent customer service.
- Learning about the different processes used to keep residents and colleagues safe.
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Being Part of the Team
- Working with the Maintenance Manager/Supervisor to ensure maintenance records and property documentation files are accurate and up to date.
- Joining in and speaking up, making a constructive contribution at monthly team meetings.
- Supporting the onboarding of new colleagues into the team, answering questions and sharing knowledge.
- Carrying out specific training to help develop new skills, including full training on bespoke IT resident reporting systems and processes.
- Dealing with issues or incidents and calling the emergency services when needed.
- Assisting on-site contractors to ensure completion of work and maintenance of health and safety procedures.
- Understanding the importance of Health & Safety and Fire Safety in all that you do, and reporting anything that is not safe.
About You
- Warm and Welcoming - Understands that excellent maintenance is also great customer service - ensuring residents feel safe, comfortable, and cared for.
- Friendly and Engaging Communicator - You love meeting new people, making them feel at home, and ensuring they have a positive experience.
- A Great Listener - You're patient, empathetic, and attentive to the needs and concerns of others.
- Caring with a Positive Attitude - You bring a can-do mindset and a genuine desire to help those around you.
- Resident-Focused - You take pride in helping residents settle in and enjoy their time with us, always going the extra mile to improve their experience.
- Solution-Oriented - You have good common sense and identify and resolve issues quickly and efficiently.
- Calm Under Pressure - You stay composed and professional even when things get busy or unexpected issues arise.
- Handy Person - You have experience with painting and decorating along with fixing minor repairs.
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Your Terms
- Salary up to £35,105 per year.
- Working hours: 37.5 hours per week / 7.5 hours per day, 5 days over 7, including bank holidays and weekends. Rota'd between 7:30-20:00.
- Uniform provided.
- An enhanced DBS check will be required, as the role involves providing living accommodation for residents under 18, in line with safeguarding commitments.
Our Benefits
- 28 days annual leave
- Travel to work loan
- Recruitment bounty
- Cycle to work loan
- Company pension contributions: 7%
- Eyecare vouchers
- Life assurance
- Social events
- Annual opinion survey
- Access to discounted retailers
- Employee Assistance Programme
- Long service awards
- Training & development
- Discounted gym membership
- Health & wellbeing programme
- Discretionary annual bonus for managerial roles
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Skills
Reactive Maintenance
Preventative Maintenance
Painting and Decorating
Minor Repairs
Customer Service
Health and Safety
Fire Safety
GDPR Compliance
Problem Solving
Communication
Building Inspections
Reporting
Location