Maintenance Technician

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Contributes to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of repairs, maintenance tasks, planned and unplanned works and statutory compliance of the building fabric and mechanical and electrical systems. Inspects and diagnoses faults, in addition to undertaking minor day-to-day repairs and decoration to the building(s), grounds, and equipment.

JOB DESCRIPTION

Key Role Responsibilities

• Works as part of the Community team to ensure all our residents enjoy a high level of service and repair throughout their environment.
• Communicates effectively with residents, clients, contractors, and colleagues; demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly.
• Monitors and maintains the electronic maintenance reporting system, Onesite, ensuring tasks are completed to a high standard and within reasonable time scales, corresponding with tenants when required.
• Promotes customer satisfaction by providing regular updates to residents via Onesite regarding ongoing or delayed maintenance issues.
• Administers all property maintenance & records in accordance with Greystar policies & procedures.
• Maintains adequate levels of spares, stock, and supplies, ensuring effective forward planning.
• Diagnoses and undertakes repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating, and lighting; or organises and oversees repairs to completion if referred to contractors.
• Understands and responds to health and safety matters in an appropriate & timely manner.
• Reports any incidents or accidents to the Community Manager using the correct system and documentation.
• Ensures all communal areas of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.
• Liaises with relevant team members within Capital Projects or Operations teams to ensure transparency and clear communication when works are taking place.
• Monitors Sub-Contractors performance to standard and retains accurate records of their site operations including all relevant RAMS & Permits to Work.
• Assists the Community Manager in key management ensuring high levels of security at all times.
• Carries out internal PPMs such as PAT testing, emergency lighting testing, weekly fire alarm tests, fire evacuations, and flushing.
• Ensures the gardens and grounds maintenance to the property are well maintained, clean, tidy, and hazard-free.
• Practices proper safety techniques in accordance with Company and safe systems of work guidelines.
• Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address. Rota basis.
• Reviews site risk assessments as required with Community Manager.
• Seeks to maximise efficiency of utilities.