Client and Account Management

• Act as the single point of contact for the internal JLL Engineering delivery function; serve as escalation point and client interface.
• Manage relationships with key stakeholders in J&J’s organisation.
• Develop and implement the Engineering Services account business plan aligned with J&J’s and JLL’s objectives.

Financial Management

• Support development of engineering budgets
• Assist facility management teams to deliver on financial targets by facility
• Participate in budgeting and forecasting review meetings, as required
• Identify opportunities to cross-sell services and collaborate with other business lines at JLL.

Contract Management

• Ensure engineering requirements are included in all contracts with Suppliers
• Manage achievement of key performance indicators, SLAs, and service level measures.

Other Responsibilities

• Support and sync up with JLL Corporate office as agreed.
• Serve as operational reference on business pursuits; represent critical operations as needed.
• Support research and development of innovative ideas to enhance competitiveness.
• Evaluate, propose, and pilot appropriate tools/processes supporting engineering services.
• Ensure effective and timely implementation of training plans for managers, technicians, and partner organisations, ensuring competency
• Drive initiatives to enhance JLL's capability to self-deliver services and reduce reliance on partner organisations.
• Ensure legal, statutory, and contractual compliance of engineering practices, executed consistently across accounts.
• Develop feasibility proposals.
• Advocate for equal opportunities.
• Undertake other duties as assigned by the line manager

Key Performance Measures

• Deliver all services in accordance with SLAs, KPIs, Savings Targets, Satisfaction Survey, Personal Performance objectives, and financial targets.
• Meet objectives as agreed in the Individual Performance Management Program (IPMP)

Experience & Competencies

• Minimum 5 years’ experience in engineering or facilities within a supervisory role
• Demonstrated ability to manage significant operations
• Commercial expertise in engineering contracts.
• Practical knowledge of hard services contract delivery and best practice tools and techniques.
• Excellent interpersonal, leadership, and communication skills (verbal and written).
• Strong attention to detail and accountability.
• Analytical skills and systematic approach.
• Experience in developing processes and procedures.
• Proven project methodology approach.
• Ability to work in a team and multicultural environment.
• Planning and organisational skills.
• Customer focus and relationship management.
• Commercial awareness and business development experience.
• Creativity, innovation, and action orientation.
• Capacity for change, highly motivated, and interpersonal sensitivity.
• Flexibility regarding working hours and willingness to travel.

Qualifications

• Facilities, Engineering or Electrical background ideally Level 3
• NEBOSH or IOSH Managing Safely required