Speedy Hire
Major Account Manager
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Company Description
Speedy Hire is the UK’s leading tool and equipment hire services company, serving customers from over 130 depots across the UK and Ireland. The business provides a comprehensive range of solutions, from everyday tools to specialist power, survey, and lifting equipment, alongside professional training and support services. Speedy Hire focuses on delivering fast, effective service tailored to diverse customer requirements. As an industry leader, the company places strong emphasis on safety, sustainability, and reliable customer support, offering a stable environment for career growth.
Role Description
The Major Account Manager is a full-time, on-site role based in Chelmsford. This position is responsible for managing and growing relationships with key national and regional accounts, ensuring high levels of customer satisfaction and retention. Day-to-day tasks include:
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- Identifying customer needs
- Preparing proposals and quotations
- Negotiating pricing and contract terms
- Coordinating with internal teams to ensure timely delivery of products and services
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The role also involves:
- Monitoring account performance
- Analyzing data to identify opportunities for improvement
- Developing account plans to drive revenue growth
The Major Account Manager will collaborate closely with operations, commercial, and customer service teams to provide a seamless experience for major clients.
Qualifications
- Demonstrated experience in major account management, B2B sales, or key client relationship management within a services or construction-related industry.
- Strong skills in negotiation, contract management, and commercial acumen, with the ability to develop and execute account plans.
- Proficiency in customer relationship management, including stakeholder engagement, communication, and conflict resolution.
- Ability to analyze sales and account performance data, forecast demand, and identify growth opportunities.
- Comfort working on-site and collaborating with cross-functional teams, including operations, logistics, and customer support.
- Excellent written and verbal communication skills and strong organizational abilities, with attention to detail and follow-through.
- Familiarity with CRM systems and standard office software; ability to prepare presentations and reports for internal and external stakeholders.
- Full driving license and willingness to visit customer sites as needed; prior experience in tool, equipment hire, or construction sectors is advantageous.
- Education in business, sales, marketing, or a related field, or equivalent relevant work experience.
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