Major Complex Loss Adjuster Technical Team

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Reporting To: Andrew Foster

Description

Joining Davies as our latest Major & Complex Loss Adjuster means that you'll be carrying out the adjustment of High Net Worth, Major Loss and other complex claims including escape of oil.

It’s a busy role, with a broad range of responsibilities, but the fundamentals include:

• To handle claims in line with company requirements and particularly the demanding service standards of MCL clients
• To ensure key performance indicator targets are reached and maintained
• To actively progress and control all cases
• Understand and effectively implement Company and individual client procedures
• Ensure technical accuracy of the highest standard and produce reports of highest quality
• Build effective relationships with clients, brokers and policy holders

What will your day look like:

Training will be provided which will be specific and pertinent to the role but will require knowledge, understanding and capability in the following areas:

• 10 years plus experience within an adjusting company or Insurer, including major losses
• Proven track record of property claims
• Ability to work under pressure in a fast paced and changing environment
• Dependability and persistence are essential
• Flexible approach and adaptable to changing priorities
• Minimum of 2 years’ experience in property claims management.
• Ideally experienced in reviewing scopes or work, identifying errors, and missed items.
• Ability add value in claim reserving and reserve movements.
• Ability to deliver outcomes in a fast-paced environment.
• Capable of effective communication

What will your day look like:

• Have a detailed knowledge of all aspects of Domestic & Commercial claims, processes and be able to interpret and apply policy cover, terms and conditions as appropriate
• Have a thorough understanding of the nature of building defects and their causes.
• Be able to correctly diagnose defects and be able to identify the most appropriate remedial action
• Have detailed knowledge of SME claims
• Demonstrate a thorough knowledge of all aspects of Contents claims handling
• Be familiar with restoration procedures and processes following Fire and Flood and similar related incidents
• Proactively direct an investigation appropriate to the circumstances
• Demonstrate applied understanding of advanced negotiation skills to achieve settlement at no more than maximum identified figure
• Demonstrate applied understanding of the legal principles giving rise to subrogation and achieve successful recoveries
• Be able to identify alternative mechanisms for settling claims and consider the impact on indemnity cost
• Be able to use concepts, theories and ideas to negotiate and settle claims
• Make judgements and tailor existing practice to settle complex cases
• Be able to provide in-depth and expert advice to Customers, Clients and other Loss Adjusters
• Have a thorough understanding and application of the file review process and identify potential leakage as part of the claims settlement process
• Apply creativity to obtain the best solution to the claims settlement for the Client
• Be able to undertake investigative interviews on allocated cases
• Ensure correspondence both written and verbal is responded to within service standards
• Ensure the accuracy of information recorded in the database
• Achieve service standards, company and contractual requirements
• Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required