Vallum Associates
Major Incident Manager- Financial Services, 24X7 Rotational Shifts
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Major Incident Manager- Financial Services, 24X7 Rotational Shifts
Job Title: Major Incident Manager (Rotational Shifts) Location: Remote, UK Duration: 6months+ 500GBP/Day Inside IR35 Banking Client Experience required
Job Summary: We are seeking a highly skilled and experienced Major Incident Manager to join a dynamic team supporting one of the leading global financial institutions. This role requires expert-level command and control of P1-level critical incidents in a high-pressure, enterprise-scale environment.
Key Responsibilities: -Take full ownership and command of Priority 1 (P1) Major Incidents, driving resolution within SLA. -Operate in a 24/7/365 shift environment, including night and weekend rotations. -Coordinate with cross-functional global teams and stakeholders to ensure timely incident resolution. -Provide high-level communications and stakeholder updates during critical incident bridges. -Liaise with process leads and business units to ensure structured problem management follow-up. -Maintain thorough documentation and incident logs for reporting and audit purposes.
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Required Skills and Experience: -Extensive experience in managing Major Incidents in complex, large-scale enterprise environments. -Proven track record in the financial services industry, preferably with global banks. -Demonstrated ability to work under extreme pressure and manage critical incidents end-to-end. -Strong communication, leadership, and coordination skills. -Familiarity with ITIL framework and incident/problem/change management tools. -Comfortable working on rotational shifts, including nights and weekends.
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Priyanka Sharma Senior Delivery Consultant Office: 02033759240 Email: psharma@vallumassociates.com
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