Role & Responsibilities

• Manage a portfolio of multiple concurrent payrolls across customers of varying size and complexity.
• Accountable for delivery of complete end-to-end payroll processing including validation, reconciliation, approval, submission and post-payroll activities.
• Provide consultative payroll guidance, helping customers understand legislative requirements, payroll best practice and the impact of payroll decisions.
• Interpret and apply complex UK payroll legislation, ensuring compliance with HMRC requirements and statutory obligations.
• Advise customers on statutory payments including SMP, SPP, SAP, ShPP, SSP and other parental leave scenarios.
• Process complex payroll calculations including salary sacrifice arrangements, irregular earnings, retrospective adjustments and manual calculations where required.
• Manage payrolls containing multiple pension schemes, contribution structures and pension providers, ensuring compliance with Auto Enrolment legislation.
• Process Benefits in Kind and payroll benefits, including P11D reporting, payrolling of benefits and Class 1A National Insurance considerations.
• Support payrolls containing employee share schemes and equity compensation, ensuring accurate taxation and reporting in accordance with HMRC guidance.
• Manage complex payroll reconciliations including HMRC liabilities, EPS/FPS submissions, year-end processing and customer payroll balancing.
• Analyse payroll outputs to identify anomalies, investigate discrepancies and recommend appropriate corrective action.
• Work collaboratively with Customer Success, Product, Engineering and Payroll Operations to resolve customer issues and improve service delivery.
• Mentor colleagues by sharing payroll knowledge, legislative updates and bureau best practice.
• Contribute to payroll documentation, knowledge management and continuous improvement initiatives across Managed Services.

Requirements

• Extensive UK payroll bureau experience, typically gained over 8–10+ years in a payroll bureau, managed services or outsourced payroll environment.
• Significant experience managing multiple concurrent payrolls across a portfolio of customers.
• Demonstrable experience operating as a Senior Payroll Specialist, Senior Payroll Advisor or equivalent, acting as a subject matter expert within your team.
• Expert knowledge of UK payroll legislation including PAYE, National Insurance, statutory payments, Real Time Information (RTI) and HMRC compliance.
• Strong experience managing complex payrolls for medium and enterprise organisations with varied payroll requirements.
• Extensive experience working with multiple pension providers and Auto Enrollment legislation.
• Extensive experience processing payroll benefits and Benefits in Kind, including payrolled benefits, P11D reporting and Class 1A National Insurance.
• Demonstrable experience processing employee share schemes, equity compensation and associated payroll tax implications.
• Strong understanding of complex payroll calculations including salary sacrifice arrangements, irregular earnings, retrospective adjustments and manual calculations.
• Excellent understanding of payroll taxation including directors' NI, student loans, postgraduate loans, attachment of earnings, off-cycle payments and termination payments.
• Strong experience reconciling HMRC liabilities, resolving complex payroll discrepancies and completing year-end payroll activities.
• Ability to confidently interpret payroll legislation and communicate technical payroll concepts clearly to both payroll professionals and non-payroll stakeholders.
• Exceptional organisational skills with experience managing multiple deadlines within a fast-paced bureau environment.
• Proven ability to build trusted customer relationships through a consultative and advisory approach.

Advantages:

• CIPP qualification.
• Experience working within a payroll SaaS or HR technology business.
• Experience supporting enterprise customers.
• Experience using Zendesk, Slack and Asana.
• Experience working with payroll APIs and integrations.

Benefits

HiBob is a village filled with incredible people, and we’re proud of that. It’s a place where Bobbers can truly be themselves. We’re about fun, dreams, and ambition just as much as we’re about precision, growth, and high performance.

Becoming a Bobber means joining a company that values you as a whole person. You’ll receive competitive compensation, benefits, and pre-IPO equity - alongside all of this:

• Cash allowance for health insurance
• Annual vision allowance
• 25 days annual leave
• Annual UnMind subscription and wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Remote working from day 1
• Work from home allowance - to get your home office set up!
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Pension scheme auto-enrolment from day 1
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays - take the day off!

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!