Phoenix Software
Managed Services Solutions Sales
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Managed Services Solutions Sales
Solutions Specialist – Managed Services
Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector, helping modernise services with confidence across cloud, data and AI, cyber security, and managed services.
Through strategic partnerships and trust on major public sector frameworks, our impact touches the lives of millions.
About the Role
Due to continued growth, we are hiring a new Solutions Specialist to support the growth of our Managed Services portfolio.
Key Responsibilities
- Act as the primary support within the sales process for Managed Services, including handling enquiries and opportunities.
- Build and maintain deep knowledge of the Managed Services portfolio to underpin client conversations, presentations, and technical demonstrations.
- Assist Account Managers and BDMs in developing high-quality proposals, tenders, and sales materials.
- Lead product awareness and enablement training to enhance sales capability and drive service adoption.
- Manage CRM tracking for opportunities, ensuring accurate pipeline forecasting and reporting.
- Collaborate with Service Delivery and Technical teams to gather solutions information for client needs.
- Follow up on quotes, deliver sales reporting, and progress opportunities to maximise conversion rates.
- Build strong internal relationship pipelines to drive consistent Managed Services growth.
- Contribute to service documentation, collateral, and continual service improvement (CSI) initiatives.
- Support internal campaigns and ad-hoc activities to further develop and succeed the portfolio.
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Why Apply?
At Phoenix, we are UK’s leading IT solutions provider—guided by our people. Culture is our priority.
- A workplace built on trust: Certified as a Great Place to Work®, recognised for Women, Wellbeing and Development. This isn’t a badge; it reflects how we value colleagues.
- Career investment: Structured learning, funded certifications (e.g., Microsoft, ITIL), mentorship, and stretch opportunities.
- Wellbeing focus: From mental health support to flexible work and active employee networks—we listen and care.
- Equity, inclusion, and impact: Everyone thrives here. Work matters: we shape modernisation for public sector organisations across the UK.
- High-calibre collaboration: Work alongside industry experts, leveraging global tech partnerships.
We challenge and nurture our teams to achieve their best.
🔗 See our Culture Blueprint here.
Key Requirements
This role suits professionals currently in pre-sales, sales or delivery-focused positions within an MSP, IT services environment, looking to expand technical and commercial expertise in a customer-facing, growth-driven role.
Essential Skills & Experience
- Technical fluency: Comprehensive understanding of IT services, managed solutions, and the Microsoft ecosystem.
- Commercial awareness: Ability to apply in sales/pre-sales environments.
- Relevant background: Minimum 3+ years in IT solutions/Managed Services (or equivalent delivery experience).
- Communication: Confident presenter capable of engaging both technical and non-technical stakeholders.
- Proposal/documentation skills: Strong ability to create high-quality pitches and technical collateral.
- Organisational expertise: Prioritise tasks efficiently and manage multiple activities with precision.
- Commercial acumen: Numeracy and understanding of pricing/commercial principles.
- Adaptability: Quick learner with an appetite for new technologies and trends.
- Collaboration: Strong relationships built across sales, technical and delivery teams.
- Attention to detail + strategy balance: Meticulous yet strategic mindset.
- Initiative: Self-motivated, resilient, driven by results with integrity and creativity.
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Additional Considerations
- Education: Degree-level preferred (not essential).
- Certifications: Beneficial (e.g., Microsoft, ITIL), but not mandatory.
Practical Details
Location
- Primary HQ: Pocklington, East Yorkshire (YO42)
- Workstyle: 2-3 days per week in-office
Interview Process
- Initial screening with the recruitment team.
- Two-stage interviews: Online, followed by in-person.
Benefits
➙ Review our full benefits giveaway here.
⚠️ Notice: As part of recruitment, a BPSS check is mandatory due to the public sector nature of our work.
Applying?
60% of women and underrepresented applicants stop before applying, even if they meet many baseline criteria.
We want a diverse team—stronger perspectives yield stronger outcomes. If this role resonates, we invite you to apply: there’s no perfect candidate, only genuinely motivated individuals.
Let’s build the future of UK public IT—together.
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Jessica, London
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