Management Information Systems Project Lead

Location: Basingstoke

Salary: £60,000 – £65,000

About the Role

The Project Lead will take full ownership of the delivery, ensuring that all workstreams — including CRM development, billing, integrations, data migration, and MI — are coordinated, aligned, and delivered to plan.

This role is responsible for managing timelines, tracking progress, coordinating resources, and ensuring that risks and blockers are proactively identified and resolved. The Project Lead will act as the central point of control across all teams involved, ensuring a smooth and controlled transition to new systems and processes.

Key Responsibilities

• Own the end-to-end delivery of Project Fusion.
• Develop, maintain, and manage the overall project plan, timeline, and milestones.
• Ensure all workstreams remain aligned to agreed priorities and delivery dates.
• Drive accountability across teams to ensure progress is maintained.
• Coordinate all integration activities across systems (CRM, billing, MI, third-party platforms).
• Oversee data migration planning, sequencing, and timing to ensure accurate and controlled transitions between systems.
• Ensure dependencies between integrations, data migration, and development are clearly identified and actively managed.
• Ensure that operational process changes are aligned to CRM and system integrations.
• Work with the Director of CRM Experience to ensure there is a defined user training strategy and plan for Project Fusion.
• Ensure training is delivered in line with project phases and key releases, monitor training progress and identify any gaps.
• Review training materials and deployment schedules.
• Track project progress against plan, including milestones, deliverables, and key metrics, providing clear concise updates.
• Produce regular reporting (weekly/monthly) for senior stakeholders.
• Proactively identify risks, blockers, and delivery challenges.
• Assess and monitor resource requirements across all workstreams, ensuring appropriate allocation.
• Identify gaps in capacity and escalate where additional support is required.
• Act as the central coordination point for all stakeholders involved in the project, facilitating project meetings and ensuring clear communication.