NHS Scotland
Management Team Secretary
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Management Team Secretary
About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
To ensure an efficient and effective support service by providing a comprehensive confidential secretarial and administrative service across the whole range of the Management Team Remit.
The working pattern for this role is Wednesday Afternoon, Thursday and Friday (all day) - start/finish time negotiable.
In This Key Role, You Will
- Provide a comprehensive, high calibre secretarial and administrative service to the Management Team to support the locality business agenda. A full secretarial and administrative service will include production of letters and reports, drafting routine correspondence, and collating information as required.
- Manage diary commitments and schedule meetings by liasing with a wide range of staff both internal and external to the NHS to ensure that the Management team business is progressed.
- Manage incoming and outgoing correspondence and telephone calls including prioritising of workload including distribution of mail, initiating action required and setting/noting deadlines for the return of information/replies. Following up of delayed responses and self-initiating replies to ensure appropriate and timeous responses.
- Create and maintain databases for a variety of management team information requirements including absence management and local training data. To produce reports on a regular basis to inform the management team in it’s delivery of performance management objectives.
- Receive and redirect enquiries including initial complaints which can be highly sensitive and contentious. This will require a degree of tact and diplomacy and an awareness of the formal complaints procedures and a good knowledge of local services and issues.
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What You'll Bring
- Professional qualification i.e. HNC in a relevant discipline (Business Admin/Secretarial Studies/Public Administration) or equivalent previous experience in a secretarial role (ie at least 5 years experience as a department/personal secretary)
- Well-developed interpersonal skills in customer care.
- Excellent communication skills.
- Good organisational and planning skills.
What We Offer
As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:
- Annual Leave - 35 days including public holidays
- Generous NHS pension scheme
- Annual incremental salary progression
- Paid sick leave increasing with length of service
- NHS discounts and more.
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NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
For informal discussion, please contact Lorraine Russell, Operational Services Manager on lorraine.russell@lanarkshire.scot.nhs.uk
If you have any questions about the recruitment process or require support with your application, contact Jessica Murphy, Recruitment Administrator on Jessica.Murphy@lanarkshire.scot.nhs.uk
Interested?
Full details about the role are provided in the attached Job Description and Person Specification.
Please review our Application Guidance which explain key information including closing dates, amendments, right-to-work requirements, sponsorship eligibility and important points to be aware of before submitting your application
You can also learn more about working with NHS Lanarkshire by viewing our Information Pack
Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.
This advert may close early if we receive a high number of applications, so we encourage you to apply early.
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