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Ernest Doe & Sons
Ernest Doe & Sons is a long-established, family-run business with over 100 years of experience supplying agricultural, construction, and groundcare machinery across East Anglia, the South East, and East Midlands. With a proud heritage dating back to 1898, we have built a strong reputation for providing quality products, expert advice, and exceptional customer service. Our philosophy is simple: To supply the best products and then to support them with the service facilities and expertise to keep them running perfectly.
We Are Looking for a Parts & Retail Manager
We are looking for a keen and driven Parts & Retail Manager to embrace the management of the existing parts team at our Framlingham branch, based in Suffolk. This is a key role in a team of professional people that thrive on working together to provide the best support to our customers.
Role Purpose
Reporting to the Branch & Sales Manager, you will be responsible for the overall efficient running of the Parts Department. This will include the showroom and goods inward area, its staff, and the overall departmental profitability, as well as maintaining effective and accurate communication between customers and the Parts team.
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As the Parts & Retail Manager, you will be integral to providing support not only internally, to our Sales and Service Departments, but to some major key accounts, customers, and trade partners.
Essential Skills/Experience
- Experience and good knowledge of Agricultural and Groundcare products and parts is advantageous
- Previous management or supervisory experience is desirable
- Excellent communication skills both verbally and written are required
- Remain calm under pressure
- Be organised and have the ability to multitask efficiently
- Be proactive and methodical in approach to problem-solving
- Act with discretion when dealing with matters of a confidential nature
- Work towards targets and objectives set
- Able to work alone and on your own initiative
- Have an excellent level of IT skills
- Strong attention to detail
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Additional Information
- Start Date: Immediate, but subject to successful candidate's notice period
- Location: Framlingham, Suffolk IP13 9LL
- Hours: 42.5-hours per week: 8:00am to 5:30pm Monday to Friday (1-hour unpaid lunch)
- Additional hours required to include Saturdays as per rota and peak times e.g. harvest
- Contract: Permanent, Full time, Salaried
- Salary: Competitive, depending on experience, plus a profit-related bonus
- Benefits: 32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Staff Discount in Country Stores, and Death in Service Cover (2 x salary)
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