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Manager (Level 3) – Functional
Manager – Functional Consulting & Enterprise Transformation
Location: London-based (Hybrid)
Type: Permanent / Full Time
Level: Manager / Level 3
Company Overview
Our client is a specialist consultancy helping organisations transform business operations through ServiceNow, AI and enterprise-wide change.
Role Overview
You'll lead the functional workstream across transformation engagements, partnering with business stakeholders to define future-state processes, facilitate workshops and ensure ServiceNow solutions align with business objectives.
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Key Responsibilities
- Lead discovery and business process workshops
- Gather and define functional requirements
- Design future-state operating processes
- Own user stories and functional specifications
- Manage stakeholder relationships
- Support UAT, adoption and change activities
- Mentor consultants across engagements
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Required Experience
- Consulting or advisory background
- Strong business analysis and process design capability
- ServiceNow transformation experience
- Workshop facilitation
- Client-facing delivery leadership
Desirable
- HR, Finance, Procurement, IT or GBS transformation
- Operating model design
- ServiceNow functional certifications
Certifications
- ServiceNow CSA
- CIS certifications
- Agile / ITIL
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