Brightwell
Manager Administration Consulting
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Join Our Team as a Manager Administration Consulting
Location: Chesterfield, Derbyshire or London
Are you an experienced pensions consulting specialist with a strong background gained within pensions consultancy, third-party administration, or within a large defined benefits scheme looking for a fresh challenge? This is a truly exciting time to join the Brightwell pensions administration consulting team, at the beginning of a huge growth journey. As Manager Administration Consulting, you will act as a trusted expert advisor to Brightwell’s large pension scheme and insurance clients, providing advice on a broad range of pensions administration matters.
What You'll Do:
- Support from a technical perspective in the initiation and implementation of key projects such as GMP equalisation, factor reviews, automation enhancements, and legislative change.
- Provide strategic and technical pensions expertise to the project manager and project team throughout the project lifecycle.
- Assist in the calculation workstream of new administration client implementations by developing an understanding of the scheme complexities and the impact on calculations. Develop or update calculation specifications and support in testing activities. Provide technical input across the workflows and communications workstreams.
- Update and maintain calculation specifications in response to legislative or regulatory changes, ensuring ongoing compliance and accuracy.
- Work with administration system provider, admin systems team, and wider business to ensure a cohesive approach to scheme implementations and calculation changes.
- Act as an interface to clients on administration project matters. Prepare papers for Trustee and client service review meetings. Participate in client meetings and provide expert input as required.
- Support the resolution of escalated complaints by identifying root causes, correcting benefits in payment, and—where necessary—rectifying historic payment errors. Oversee process improvements to prevent recurrence and keep stakeholders informed.
- Participate in external industry forums to stay updated on the latest trends, best practices, and regulatory changes. Engage with industry peers, share insights, and contribute to discussions that shape the future of the industry. Represent the organisation at conferences, workshops, and seminars, and bring back valuable knowledge to inform strategies and initiatives.
- Monitor upcoming legislative and regulatory changes impacting pensions administration. Assess their impact on Brightwell and its clients, draft consultation responses, and recommend actions. Coordinate with relevant teams to ensure compliant and efficient implementation.
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This Role Would Suit Someone Who:
Essential:
- Experience in a top-tier pensions consultancy/third-party administrator or from a large defined benefit pension scheme.
- Excellent numeric, analytical, and problem-solving skills.
- Advanced knowledge of Microsoft Office Excel.
- Strong verbal and written communication skills.
- Excellent organisational skills and the ability to manage multiple events and meet tight deadlines.
- Ability to communicate/interact across all levels and with teams throughout the business.
- Adaptability and willingness to adapt changes.
- Positive attitude & energy.
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Desirable:
- Experience in developing and maintaining pensions administration software.
- Experience working with or in a pensions administration function.
- Knowledge of the pensions risk transfer market, including working with schemes as they move through the buy-in to buy-out process.
- Pensions qualification such as FIA or PMI.
Why Brightwell?
As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:
- Annual performance bonus.
- 25 days holiday (increasing to 30 with service) plus bank holidays.
- A pension with 15-17% employer contributions (depending on age).
- 8 x salary Life Insurance.
- Generous family-friendly policies, including up to 26 weeks full pay (maternity, adoption, and paternity leave).
- Free health assessments.
- Health cash plan.
- Professional study support.
- Employee Assistance Programme and free Wellhub wellness network platform access.
Building an Inclusive Work Environment:
Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.
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