American Express
Manager- Change Risk
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Manager- Change Risk
Job Description
The B35 Manager – ICS Change Risk is a first-line risk and governance role, accountable for coordinating and enabling consistent, proportionate change risk management across ICS Legal Entity impacting change. In this role, you will ensure that change is appropriately triaged, routed through the correct governance pathway, and supported with clear, decision-ready risk insight, enabling safe and timely delivery across multiple international markets. You will operate at the centre of the ICS Change Risk model, working across regions to bring clarity, consistency, and discipline to change governance, while balancing pace of delivery with strong control outcomes.
Responsibilities
Own the end-to-end intake and triage of ICS Legal Entity impacting change, ensuring accurate scoping and clear routing through defined change risk pathways Apply proportionate change risk pathways, aligned to materiality, complexity, and risk profile, ensuring consistent governance across ICS regions and AEMP Policies. Act as a central coordination point across multiple international markets, ensuring alignment, visibility, and consistency of approach Prepare and manage governance forum materials (including ICF), ensuring outputs are clear, concise, and focused on decision-making Support governance outcomes through clear documentation of decisions, conditions, and risk acceptance positions Provide first-line risk guidance and constructive challenge to change owners, ensuring risk is clearly articulated and understood Coordinate inputs from Risk SMEs and stakeholders to ensure joined-up, coherent risk perspectives across regions Maintain high standards of governance discipline, documentation, and audit-ready outputs Track and monitor change across the portfolio, ensuring clear visibility of status, risks, and escalations Identify and drive opportunities for process simplification, standardisation, and continuous improvement
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Qualifications
Experience in financial services and/or Legal Entity governance environments Familiarity with change governance models and enterprise risk frameworks Experience working across international or multi-region environments Strong judgement with ability to apply risk-based, proportionate decision-making
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
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As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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