Enovis
Manager, Customer Service
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About Enovis™
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent, and innovation, the Company’s extensive range of products, services, and integrated technologies fuels active lifestyles in orthopedics and beyond.
For more information about Enovis, please visit www.enovis.com.
What You'll Do
- Responsible for overseeing the delivery of pre- and post-sales services and support to clients/customers.
- Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
- Analyzes operational processes, escalation procedures, and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
- Develops customer service department procedures.
- Liaises between customers and manufacturing, sales, field service, order processing, and accounting to resolve status, production, delivery, and billing inquiries.
- Reviews warranty claims.
- Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service, and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
- First level of managerial position. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
- Works on issues of a diverse scope where analysis of situation or data requires evaluation of a variety of factors.
- Typically manages a department of Professional track employees but may also have support track direct or indirect reports.
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Equal Employment Opportunity
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At Enovis, we are committed to providing equal employment opportunities to all individuals. Employment decisions are based solely on merit, qualifications, and the needs of the business. We uphold a policy of equal treatment for all employees and applicants, without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other characteristics unrelated to a person’s qualifications or job performance. This commitment extends to all aspects of employment, including recruitment, hiring, job assignments, compensation, training, promotion, demotion, transfers, layoffs, discipline, and separation, as well as all other terms and conditions of employment.
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