American Express
Manager - Digital Product Management
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Manager, Digital Product Management – Rewards & Redemptions
Enterprise Digital Experiences (EDX), Enterprise Technology Services
About the Role
The Enterprise Technology Services organization partner with every part of American Express to power the company’s growth and innovation with trust, efficiency, and competitive differentiation. We deliver and support technology, digital, and data capabilities—globally managing engineering, architecture, infrastructure, product management, technology risk, information security, and enterprise AI platforms.
Enterprise Digital Experiences (EDX) focuses on the product management of American Express’ proprietary digital products, including:
- Amex Mobile App
- Web experiences
- Digital Identity solutions
- Digital Commerce platforms
- Customer personalization capabilities
The team’s mission is to drive engagement, satisfaction, and revenue through best-in-class user experience, compelling features, and functionality, with a global scope that ensures American Express’ payment and related services shine in its digital ecosystem.
As a Manager, Digital Product Management within the Rewards & Redemptions team, you will:
- Partner with Designers, Engineers, Marketers, and cross-functional leadership.
- Lead the delivery of the product roadmap, prioritizing key projects that impact customer satisfaction, digital adoption, and business growth.
- Define the long-term strategy for Rewards & Redemptions, ensuring alignment with enterprise goals.
- Optimize and scale capabilities across markets while maintaining an outcome-first approach.
You will drive innovation while upholding American Express’ core values of trust, security, and service, shaping the product experience for millions of cardmembers.
Key Responsibilities
Product Strategy & Team Leadership
- Develop and execute the digital product vision and strategy for Rewards & Redemptions, ensuring alignment with business priorities.
- Collaborate with senior stakeholders to define and prioritize product features, initiatives, and roadmaps.
- Support agile delivery, partnering closely with Designers, Engineers, and Marketing teams to ensure vision is translated into executable products.
- Drive data-informed decision-making to optimize customer satisfaction, engagement, and digital adoption.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Business Growth & Relationship Management
- Enable revenue and ROI through innovative digital solutions that enhance rewards experiences.
- Champion a collaborative, cross-functional approach, advocating for customer-centricity across departments.
- Foster relationships with regional teams, business partners, and external vendors to drive global digitization.
Performance & Impact
- Lead high-impact projects that enhance conversations, transactions, and engagement in Rewards & Payment.
- Monitor, analyze, and translate data insights into actionable product strategies.
- Innovate using applied Technologist, Statistician, and Humanities tools and techniques to revolutionize program design.
- Streamline processes, automate workflows, and optimize operations for sustainable growth.
Requirements
Education & Experience
- Bachelor’s degree (or equivalent) in Business, Computer Science, Data Analytics, or a related field.
- 6+ years in product management, UX design, analytics, or business strategy, with 3+ years in a leadership role.
- Strong experience in financial services, payments, digital transformation, or rewards programs.
Core Skills & Competencies
- Product Lifecycle Mastery: Proven ability to manage the full product lifecycle, from strategy and roadmap development to execution.
- Data-Driven Decision-Making: Expertise in interpreting customer analytics, behavioral insights, and financial performance to drive product decisions.
- Cross-Functional Collaboration: Experience leading teams of Designers, Engineers, Marketers, and Subject Matter Experts (SMEs).
- Transformation & Innovation: Passionate about digitization, leveraging emerging technologies to innovate rewards programs.
- Presentation & Influence: Highly skilled in strategy formulation, roadmap execution, and influencing stakeholders at all levels.
- International Outlook: Driver role that works with a global team and multi-national stakeholders.
Training, Hiring, Development, and Personnel Policies (Relevant to Role)
Familiarity with American Express’ recruiting practices, risk governance, and compliance requirements is essential due to the finance sector’s regulatory environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About American Express
W American Express, we champion a culture of innovation, inclusion, and agility. Our values shape how we work, collaborate, and drive growth globally. Part of Team Amex, you’ll join a workforce that thrives on:
- Compelling Purpose: Shaping the next chapter of global business and consumer interaction.
- Teamwork: Vibrant collaboration where colleagues empower each other’s careers.
- Diversity of Voices: Opportunities that benefit from all perspectives.
- Innovation: Setting high standards through continuous improvement.
Quality reflects the American Express way; excellence is always expected—consistently delivered. We back employees with world-class benefits, growth opportunities, and flexibility that aligns with your company presence and role requirements.
Benefits and Offerings
American Express ensures your well-being, professional development, and personal growth are priorities. Our benefits include:
Financial, Health & Wellness
- Competitive salaries + performance-based bonus incentives
- Generous retirement savings plans with company contribution
- Global medical, dental, and vision coverage (including long-term disability)
- Financial-well-being programs and guidance
- On-site wellness centers and free doctor/nurse consultations (depending on location)
- Confidential counseling support through the Healthy Minds program
- Affordable life insurance options
Flexibility & Lifestyle
- Hybrid, on-site, or fully remote working models based on role & needs
- Generous parental leave policies (location-dependent)
- Time off programs supporting work-life integration
Professional Growth
- Ongoing training and development, including internal mentorship programs
- Pathways for career advancement with leadership development opportunities
- Access to Intern Labs—incubators of new ideas
Legal & Compliance Note
Employment with American Express is subject to successful completion of a background verification check, as required under applicable law.
Ready to be part of a team that drives meaningful digital transformation in Rewards & Redemptions at American Express? Apply today.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills