Berkshire Group, LLC
Manager of Resident Retention Texas - remote
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Manager of Resident Retention Texas - remote
Job Title: Manager of Resident Retention
Company Overview
Berkshire Residential Investments is a people-first real estate investment company that values both the impact of its operations and the collaborative culture fostered within high-performing teams. The company celebrates individual skills and diverse perspectives, ensuring it delivers exceptional service to employees, investors, residents, and stakeholders.
If you thrive in an environment where authenticity and empowerment are prioritised and where career growth is nurtured through an entrepreneurial approach and expertise-driven culture, join our growing team. At Berkshire Residential Investments, you’ll experience:
- A workplace that encourages bringing your full, authentic self to work daily.
- Opportunities to grow professionally while contributing to meaningful resident experiences.
- A supportive, mission-driven team that values people-first principles and excellence.
About the Role
The Manager of Resident Retention will lead initiatives to optimise lease renewals across multiple (5+) assigned real estate communities, manage social media engagement, and collaborate with property management and other departmental teams to address resident concerns. This role ensures excellent customer service, fosters positive resident experiences, and drives resident satisfaction and retention.
Key Responsibilities
Lease Renewal & Retention
- Proactively engage with residents whose leases are nearing expiration, negotiating and securing lease renewals.
- Execute weekly renewal messaging to residents with expiring leases via email, Microsoft Teams, and Yardi memos.
- Draft, review, and execute all lease renewal agreements, including updated pet records, parking charges, and renter’s insurance requirements.
- Monitor competitive advantages of assigned communities, ensuring awareness of local market conditions, apartment home trends, and competitor offerings.
- Develop strategies for improving resident satisfaction and contribute ideas to Property Managers for marketing optimisation.
Customer Service & Resident Communications
- Assist residents via phone, email, and in-person interactions to address questions and service requests with a kind, courteous, and respectful demeanour.
- Establish solutions to resident concerns and follow through to ensure high levels of satisfaction.
- Maintain awareness of Berkshire’s Customer Satisfaction Program for residents and prospects, helping the team meet customer satisfaction score goals.
- Draft resident communications that align with Berkshire’s branding standards, are grammatically correct, and free of errors.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Social Media & Marketing Coordination
- Partner with the marketing team to develop, implement, and monitor social media content for assigned properties.
- Act as a Social Media Ambassador, ensuring Berkshire’s brand is represented authentically and positively across platforms (Apartment Ratings, Google, Yelp, etc.).
- Identify and summarise positive and negative feedback trends in online reviews and communicate findings to Property Managers and leadership.
- Collaborate with marketing, property management, and functional teams to develop strategies that drive positive reviews and reduce negative feedback.
Engagement & Event Strategy
- Work with onsite teams to launch resident retention programs, coordinate, and host appreciation days and special events.
- Gather resident feedback on events and recommend enhancements to Property Management and leadership teams.
- Actively promote Berkshire Perks Program within assigned communities.
- Monitor and provide feedback on internet advertising/marketing campaigns affecting assigned properties, ensuring strategies align with goals.
Data & Reporting
- Manage and communicate lease renewal data, along with resident and prospect feedback metrics, for reporting purposes.
- Understand Berkshire’s Performance Matrix and the leasing team’s contribution to achieving target Matrix points.
- Maintain awareness of budgeted occupancy, revenue, and leasing goals necessary to meet financial objectives.
Operational & Collaborative Tasks
- Operate within company policies, Fair Housing, ADA, FCRA, and all relevant apartment community laws.
- Routinely check and respond to email, voicemail, Microsoft Teams messages in a timely manner.
- Collaborate with the revenue management team to support Yieldstar Rent Revenue Management Systems, as applicable.
- Align with Berkshire THRIVE/ESG initiatives and work with the sustainability team to highlight ESG-related efforts as part of resident retention strategies.
- Assist in Yardi reporting, market surveys, and other Property Manager responsibilities as needed.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Leadership & Ethics
- Follow Berkshire’s core values (trust, honesty, integrity, respect, drive for excellence, commitment) and model its behavioural standards.
- Elevate concerns or make decisions requiring approval from a person of authority when necessary.
- Enhance market intelligence by shopping competitor properties, staying updated on neighbourhood trends, and trends.
Key Requirements
- A track record of retail, customer service, or real estate experience, with a focus on resident retention or leasing support.
- Strong ability to negotiate, collaborate, and communicate effectively with both internal and external stakeholders.
- Proficiency in digital communication platforms (Microsoft Office, Microsoft Teams, email campaigns, Yardi) and basic social media management.
- Understanding of fair housing laws, ADA compliance, and leasing policies is a necessity.
- Experience with research and data analysis to measure and report on metrics, trends, and retention strategies.
- A commitment to maintaining an ethical, professional, and people-first approach in all interactions.
Benefits
While not explicitly detailed in the role specifics, Berkshire Residential Investments is known to offer an inclusive, collaborative, and career-growth focused culture equivalent to:
- Competitive salaries and bonuses.
- Employee-driven recognition programs.
- Growth opportunities and training.
- A supportive, diverse, and inclusive workplace environment.
- Commitment to diversity, equity, inclusion, and belonging (DEIB).
Join Berkshire Residential Investments to become part of a mission-driven team where employee empowerment, entrepreneurial spirit, and operational excellence set the standard for real estate leadership. If you’re passionate about driving positive resident experiences, are detail-oriented, and thrive in a collaborative environment, we’d love to hear from you!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills