UL Solutions
Manager, Process Excellence (People Operations & HR Transformation)
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Job Description
Seeking a Manager – Process Excellence
To drive transformation across People Operations by redesigning HR processes, improving efficiency, and enabling automation. This role focuses on standardizing workflows, reducing manual effort, and enhancing the employee and manager experience through digital solutions, with a strong emphasis on Oracle HCM and ServiceNow (HRSD). The role will drive process standardization, continuous improvement, and adoption of scalable service delivery solutions across the employee lifecycle. This is a hybrid position and can be based in Basingstoke (UK), Barcelona (Spain), or Warsaw (Poland).
Responsibilities
- Lead end-to-end redesign of HR processes across the employee lifecycle to improve efficiency, consistency, and scalability
- Lead continuous improvement initiatives using data, feedback, and operational metrics
- Conduct process reviews, identify root causes, and implement sustainable improvements
- Reduce cycle times, errors, rework, and off-system/ad hoc requests across core HR processes
- Build reporting and dashboards to provide visibility into performance and improvement opportunities
- Partner with regional People Ops, COEs, and cross-functional teams to drive alignment and lead change management efforts
- Establish and drive global process standards, templates, and documentation across People Operations
- Identify and implement automation opportunities using Oracle HCM, ServiceNow (HRSD), and other digital tools
- Partner with HRIS and HRIT teams to prioritize and deliver system enhancements and process improvements
- Drive adoption of HR Service Delivery (HRSD) models and self-service solutions to reduce manual work and improve user experience
Qualifications
Preferred Education
- Bachelor’s degree in Human Resources, Business Administration, Operations, or a related field
- Master’s degree (MBA or equivalent) is preferred
Preferred Experience
- 10-14+ years of experience in HR Operations, Shared Services, or HR Service Delivery (HRSD) environments
- Proven track record in process improvement, redesign, or operational transformation initiatives within HR
- Hands-on experience or exposure to Oracle HCM and/or ServiceNow HRSD or similar platforms
- Strong understanding of case management, service delivery models, and self-service frameworks in HR
- Strong analytical and problem-solving skills with a data-driven mindset
- Ability to influence stakeholders and lead change across global, matrixed environments
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Total Rewards
We understand that rewards are an important consideration as you plan the next step in your career. Salary range varies by location and local market conditions. It is based on multiple factors, including job-related knowledge/skills, experience, geographical location, and other factors. This position is eligible for an annual bonus with a target payout of 20% of base salary. You’ll also enjoy annual paid leave, access to our ULS University to support continuous learning and career development, two volunteering days each year to participate in community activities, and flexible working arrangements designed to help you balance work and life.
What You’ll Experience Working For ULS
UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.
That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.
This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.
Everyone here is unique. But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.
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Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits.
Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com.
Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship for this position.
About Us
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
About The Team
Advancing our mission of working for a safer world starts with our people. We have over 15,000 team members around the world, each making a valuable and essential contribution to creating a safer future. Whether it’s hiring top talent, empowering our people to learn new skills or providing critical hands-on support, we are always finding new ways to deliver a better employee experience. We’re looking for people to share their ideas and help us create a diverse, engaged culture that’s united by a passion for safety and sustainability. Join our team, shape our culture and support our global community of experts.
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