Mastercard
Manager, Product Management (SME Business Complete Product)
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Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Management (SME Business Complete Product)
ROLE SUMMARY
The Manager, SME Business Complete Product owns the product strategy and roadmap for SME Business Complete — Mastercard's integrated value proposition that drives product completeness, cross-sell, and customer stickiness across issuing and acceptance. This role leads 0→1 product development, validates product-market fit through structured pilots, and serves as the strategic bridge between Product, Engineering, and Commercial teams at the C-level.
KEY RESPONSIBILITIES
- Own the product strategy and roadmap for SME Business Complete, defining the end-to-end value proposition that drives product completeness, cross-sell, and customer stickiness across issuing and acceptance.
- Lead product development and go-to-market alignment with GTM and regional teams to translate market signals into scalable product features and packaging.
- Drive "Right-to-Win" validation by building business cases, piloting in priority markets, and establishing KPIs to measure product-market fit before scaling.
- Serve as the strategic bridge between Product, Engineering, and Commercial teams — presenting product roadmaps and performance to C-level stakeholders.
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KEY QUALIFICATIONS
- 7+ years in product management/strategy, ideally in payments, fintech, or B2B SaaS.
- Proven experience building 0→1 products and scaling post-validation across multiple markets.
- Strong executive storytelling and stakeholder management — comfortable presenting to SVP/EVP audiences.
- Deep familiarity with SME/commercial card ecosystems, issuer economics, and interchange dynamics.
PREFERRED QUALIFICATIONS
- Degree in business, strategy, or related field.
- Experience within Mastercard, Visa, or comparable payment network product ecosystems.
- Track record of launching and commercializing products in multiple geographies (NAM, LAC, EUR, AP).
- Experience working with Data & Services teams to embed analytics into product design.
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Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.
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