Warner Bros. Discovery
Manager, Technical Services
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Technical Services Manager – Warner Bros. Studio Tour London (Harry Potter)
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons, and superheroes, or even to the wonders of Planet Earth. Behind Warner Bros. Discovery’s vast portfolio of iconic content and beloved brands lie the storytellers, creators, and dreamers bringing characters to life, delivering them to your screens, and creating what’s next.
From brilliant creatives to technology trailblazers, WBD offers career-defining opportunities, tailored benefits, and the tools to explore and grow into your best self. Here, you’ll be supported, celebrated, and empowered to thrive.
Our Warner Bros. studios are among the world’s leading motion picture and television production and post-production facilities, shaping experiences that inform, engage, and transport audiences. A huge part of that success lies with the Studio Operations group, covering areas like:
- Soundstage/backlot set rentals
- Events and design
- Culinary and landscaping services
- Construction and more
Whether organising unforgettable studio tours, optimising workspaces, or ensuring talent has everything needed to tell the best stories, these teams lay the foundation for unforgettable, high-quality experiences.
The Role: Technical Services Manager (Warner Bros. Studio Tour London – The Making Of Harry Potter)
Our Technical Services department at WBSTL maintains all show-related technical aspects—including (but not limited to):
- Lighting, sound, and video systems
- Set and prop maintenance
- Show control and associated hardware/software
By collaborating closely with the original Harry Potter filmmakers, suppliers, and third-party contractors, Technical Services ensures the Studio Tour operates at the highest standards, adhering to industry best practices while delivering a consistent, safe, and world-class visitor experience.
Key Responsibilities
As Technical Services Manager, you will:
- Lead a high-performing technical team, ensuring compliance, high service standards, and operational excellence.
- Maintain, monitor, and improve all AVL (Audiovisual & Lighting) systems—lighting, sound, video, props, and hardware/software—alignment with health & safety regulations.
- Oversee technical teams in delivering Features & Show Experience projects, working with key suppliers, internal stakeholders, and production partners.
- Future-proof operations, adapting to evolving customer needs and industry trends to maintain optimal presentation standards.
- Ensure resource planning for staffing, rotas, and operational efficiency.
- Collaborate cross-functionally to align technical installations and operational delivery.
- Act as Duty Manager/Duty Technician (“Tech Zero”), managing day-to-day operations and technical issues on the Tour.
- Manage budgets, track uptime/downtime (SLA compliance), and optimise financial performance.
- Champion innovation, troubleshooting, and team-wide improvements in processes and visitor engagement.
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Requirements & Qualifications
Essential Experience & Skills
- Proven management experience leading a Technical Services team within the tourism, leisure, or visitor attractions industry, ideally in a fast-paced environment (e.g., live events, Disney/Walt Disney World).
- Profound technical expertise in AV installations/exhibits, including:
- Electronics and interactives
- Animatronics & special effects
- Networked show control systems and associated hardware
- Project & supplier management experience with strong stakeholder relations, cost control, and contract negotiation.
- Operations & facilities management knowledge, including:
- Work order systems
- Maintenance planning (e.g., PVM/PFM schedules)
- Risk assessment, H&S compliance
- Excellent problem-solving, prioritisation, and decision-making abilities under pressure.
- IT proficiency for operational systems and logistics.
- Ability to adapt to shifting priorities and collaborate across teams.
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Preferred Qualifications & Certifications
- Certifications in:
- IPAF (Mobile Access Work Platforms)
- PASMA (Tower Scaffolding)
- IOSH/NEBOSH (Health & Safety Leadership)
- PTS10 (Security/Emergency Training)
Australia, Aotearoa New Zealand, Canada – email [company email] ( erfolgreu@company.com ) United States – join here: [WBD Careers page]
Working Pattern
This is a full-time (40-hour/week) role with shift-based flexibility: -Expect weekend, evening, and holiday shifts, including school breaks and bank holidays (seven-day rotating rota).
- High degrees of flexibility may be required to support the major events and operational needs of the business.
Duty Responsibilities: As an ambassador for the team, you’ll sometimes fill in as Head of Show Experience, representing the business in third-party meetings and supplier interactions when needed.
On-Site Requirement
“Onsite Working” – While roles are initially advertised as on-premise, Warner Bros. Discovery reserves the right to adjust working arrangements if necessary to meet business needs (subject to applicable laws).
Who We Are: Guiding Principles
At Warner Bros. Discovery, our core values shape how we work, innovate, and create. Learn more about them at www.wbd.com/guiding-principles/.
Warner Bros. Discovery: Inclusion & Diversity
WBD is proud to build a workforce that reflects diverse backgrounds and perspectives. We are an equal opportunity employer and consider candidates for all roles based on skill and merit, regardless of:
- Sex, gender identity, ethnicity
- Age, sexual orientation
- Religion, marital status, parenthood
- Disability or other legally protected characteristics
If you require adjustments (e.g., accessibility accommodations) during the application or interview process, please visit our accessibility page to arrange them. We welcome and encourage applications from candidates who might face barriers. Success looks like everyone at WBD.
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