Capgemini Invent
Managing Consultant / Senior Manager - ServiceNow HRSD (SC Cleared)
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ServiceNow Architect
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative, and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to clients' challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
About the Role
We are looking for an experienced ServiceNow Architect to join our growing Employee Experience and HR practice. This role sits at the intersection of technology leadership, client advisory, and delivery ownership, helping organisations transform their employee and enterprise service experiences.
You will play a pivotal role in shaping ServiceNow platform strategies, leading end-to-end implementations, and driving high-quality solution design across large-scale transformation programmes. This is an opportunity to develop from a ServiceNow architect into a strategic technology leadership role, working with global clients while building your reputation within a leading consulting and transformation organisation.
Solution & Architecture Leadership
- Own the end-to-end architecture and solution design for ServiceNow implementations
- Produce and maintain technical design documentation, ensuring alignment with client requirements and platform best practices
Engagement & Delivery Ownership
- Lead end-to-end engagements, including delivery governance and stakeholder management
- Oversee delivery teams without direct responsibility for configuration or development
Client Advisory and Strategy
- Define ServiceNow platform strategies and roadmaps for customers
- Act as a technology advisor, guiding customer leadership teams, programme stakeholders, and delivery teams
- Liaise with ServiceNow representatives and ecosystem partners
Business Development
- Lead responses to RFP and RFI requests
- Drive proposal development and deliver winning client presentations
What Makes This Role Unique
- Opportunity to lead high-impact transformation programmes across global enterprises
- A blend of architecture, advisory, and delivery leadership
- A clear pathway into senior technology leadership and sector ownership
- Work within Capgemini’s strong ServiceNow ecosystem and partnerships
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Your Profile
Essential Experience & Certifications
- ServiceNow certifications (minimum: Certified System Administrator, CIS ITSM, CIS HRSD, CTA or CMA are beneficial)
- Proven experience working on:
- At least one large global or international ServiceNow implementation, or
- Multiple end-to-end smaller ServiceNow deployments
- Deep technical expertise in the ServiceNow platform, across architecture and solution design
- Ability to articulate and demonstrate ServiceNow HR and AI features to customers
Key Traits and Capabilities
- Strong understanding of how technology decisions impact user experience, operating models, ways of working, and transformation delivery (at both programme and project levels)
- Ability to operate as a trusted advisor to senior stakeholders
- Desire to transition from hands-on technical delivery into technology leadership and engagement ownership
- Strong technical foundations, preferably transitioning into or already in an architect or leadership role
- Enjoys engaging with clients, shaping solutions, and influencing strategy
- Motivated to build a reputation as a trusted technology leader in a specific sector
What You’ll Love About Working Here
You will be part of the Employee Experience & HR team, characterised by a collaborative culture. Your colleagues are a diverse group of talented professionals passionate about HR, technology, Employee Experience, and AI, dedicated to delivering exceptional solutions to diverse clients.
Coupled with a team that thrives on creativity and innovation, pushing the boundaries of what's possible.
Capgemini Invent has received the “Glassdoor Best Places to Work UK” accolade for five consecutive years. For more insights into working here, visit their Glassdoor page.
Need to Know
Diversity, Inclusion, and Wellbeing
At Capgemini, we actively promote Diversity & Inclusion and embed our core values through our Active Inclusion Campaign to create inclusive working environments where employees can bring their whole selves to work.
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- Work-Life Balance: Hybrid working is embedded into all operations. UK-based employees are eligible to request flexible working arrangements.
- Employee Wellbeing: Mental health support includes trained ‘Mental Health Champions’ across business areas. We also provide wellbeing apps such as Thrive and Peppy.
Disability Confidence
Capgemini is a Disability Confident Employer (Level 2). As part of our commitment to inclusive recruitment, we will offer an interview to any candidate who:
- Declares they have a disability and
- Meets the minimum essential criteria for the role
Opt in during the application process.
Social Responsibility
We combine our focus on technology to create a positive social impact. Our efforts include reducing our carbon footprint and improving digital accessibility.
Recognised the "top & most ethical companies" by the Ethisphere Institute for a decade, Capgemini ensures ethical practices are at the core of what we do.
Job Requirements
- Base location: London, Manchester, or Glasgow
- Flexibility: Must be ready to relocate occasionally, as travel assignments may be short notice.
We offer a competitive remuneration package including flexible benefits tailored to your needs, with performance-dependent variable elements.
About Capgemini
Capgemini is a global business and technology transformation partner, empowering organizations with the dual transition to a digital and sustainable world while achieving tangible societal and business impacts.
As a diverse and responsible group, we employ over 340,000 team members across more than 50 countries. With our strong heritage of nearly 55 years, we are trusted for our capabilities in strategy, design, and technical delivery, specialising in AI, cloud, and data. Our partners, industry expertise, and end-to-end service provision make us a leading partner in shaping organizations’ futures. The Group recorded €22.1 billion in global revenue for 2024.
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