People First Team China 中国团队
Mandarin speaking IT Support
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Mandarin speaking IT Support
Mandarin Speaking IT Support Roles
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Job Title: Mandarin Speaking IT Support
Your Salary
- Starting Salary: Depending on experience
Location & Working Conditions
- Area: Central London
- Type: Office based (full hybrid or home working not applicable)
- Working Days/Hours: 36 hours per week, including one of the following arrangements (rotating basis):
- 3 night shifts (21:00 – 09:00 in UK time)
- 1 night shift + 2 daytime weekend shifts (09:00 – 21:00)
- Contract: Permanent
- Start Date: ASAP
About the Role
IT Centre (Europe) manages the secure operation of IT applications and front-end systems across our branches and regional offices in Europe and Africa. As IT Support – Mandarin Speaking, your responsibilities include:
Core Duties:
- Assist the Help Desk first-line support in daily IT system operations for the Bank.
- Handle IT-related queries, access requests, and Help Desk cases across branches.
- Perform applications and batch monitoring, as well as data backup and system maintenance.
- Provide second-line operational support, collaborating with technical engineers for system updates and troubleshooting.
Key Responsibilities
First-Line IT Support & Symptoms Handling
- Process Help Desk ticket workflows, ensuring efficient resolution of user account management, access requests, and service requests from London Head Office.
- Manage and streamline the workflow of incoming technical requests.
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On-Site & Technical Support
- Carry out maintenance for hardware, machines, and monitoring devices.
- Assist standard users with end-user support (PCs, phones, printers, etc.).
- Maintain software environments, including Windows 10/11 support and troubleshooting.
System & Production Monitoring
- Monitor batch jobs, production systems, and applications using infrastructure tools.
- Follow incident management procedures to respond quickly to critical alerts and escalate as required.
- Conduct first-line response to system/network downtimes or network alerts.
- Generate and analyse daily operational reports for management and branch officers.
Core Requirements
- Fluent orally and in writing in both Mandarin and English for customer interactions, cross-team collaboration, or monitoring logs.
- Qualifications:
- Preferred degree-level education in Information Technology, Computing, Software Engineering, Computer Engineering, or related technical disciplines.
- Technical Competencies:
- Proven track record in a similar IT Support/Servicedesk/Level 1 help desk/technician role.
- Technical Experience:
- Practical experience in PC Maintenance (desktop diagnostics, repairs, service/maintenance, driver updates).
- Hands-on experience in OAs system troubleshooting (Windows 10/11, migrations, upgrades & upgrades).
- Administrating /supporting Microsoft Office (version 365) and Outlook, Excel, SharePoint Forms, Lotus Notes, Email Filters, Smart Filtering Rules, extraction/open/import techniques.
- Basic knowledge of Databases (SQL/Knowledge of queries) and afforded a chance to develop.
- Mandatory Knowledge /Experience:
- Cybersecurity, Data Governance (GDPR) compliance awareness (correct fulfilment of privacy obligations).
- Existence of good problem-solving and analytical skills, with ability to follow processes meticulously.
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How To Apply
Send your CV in Word format to the [application portal/email handle].
** égalité ✓** We would like to encourage applications from underrepresented groups. We are committed to increasing diversity and maintaining an inclusive place to work.
On a mission to provide equal opportunities for all, we seek applicants from any ethnic background, disability or identity group—regardless of gender, marital status, age, military status, ethnicity, or immigration history.
If applying, you accept our Terms of Use and Privacy Policy and declare eligibility to work in the UK, supporting documents to be provided as part of recruitment. By continuing, you declare competent use of English; Mandarin language proficiency is required.
People First Recruitment provides services as:
- An Employment Agency, specializing in permanent/fixed-term postings.
- An Employment Business in temporary placements.
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