Cognizant
Maps Reporting Specialist with ARABIC
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Maps Reporting Specialist with ARABIC
Maps Reporting Specialist with ARABIC Language
Location: 22 Bishopsgate, City of London, London EC2N 4A Work Model: Hybrid
We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with ARABIC Language proficiency.
About the Role
This position involves delivering exceptional customer support for our maps service, analyzing and reporting map data to ensure precision, and collaborating with a global team to enhance user experience.
Responsibilities
- Provide exceptional customer support for our maps service, resolving issues accurately and efficiently.
- Analyze and report map data to maintain precision and quality assurance standards.
- Collaborate with global teams to improve user experience and identify areas for enhancement.
- Setup, configure, and maintain devices for editing, testing, and documentation based on Apple’s instructions.
- Communicate and update Apple management on the status of assigned tasks.
- Liaise with other support groups and internal teams within Apple.
- Perform information validation through follow-up calls or additional research as needed.
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Requirements
Essential
- Fluency in English (both oral and written) as all tools, communications, documentation, and training are conducted in English.
- Fluency in Arabic (both oral and written).
- English-language skills will be assessed using an Apple-provided communications assessment.
- Minimum qualification: graduation/15 years of education (or equivalent).
- Interest in Apple products and/or mapping (preferred but not required).
- Previous experience with Mac OS X is advantageous.
Technical & Problem-Solving Experience
- At least 2+ years of technical support or problem-solving experience required.
- Skilled in research tasks, comfortable using a variety of online resources.
- Attention to detail, adaptability, and self-motivation essential.
- Experience in customer service (especially within a communications team) is a plus, though not mandatory.
- Ability to summarize information from written or spoken sources, differentiating nuances in communication.
- Verbal and written fluency in both English and Arabic without reliance on aids (e.g., translation software or tools).
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Prefs & Nice-to-Haves
- Experience with QGIS as an advantage.
- Ability to maintain a positive attitude, high attention to detail, especially when handling repetitive tasks.
- Willingness to adapt and learn new processes or projects quickly.
Apply now to join our team!
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