Goldman Sachs
Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham
Fraud Team Leader, Marcus by Goldman Sachs
OUR IMPACT
Across Asset Wealth Management, Goldman Sachs helps empower clients and customers worldwide to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to:
- Ultra-high net worth and high net worth individuals
- Family offices, foundations and endowments
- Corporations and their employees
Our direct-to-consumer business offers digital solutions to help customers save and invest. Our growth stems from our focus on people, clients, and leading-edge technology, data, and design.
Marcus by Goldman Sachs
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing savings products directly to individual consumers. Combining Goldman Sachs' over 150 years of expertise with intuitive digital experiences, Marcus focuses on value, transparency, and simplicity for its millions of customers.
YOUR IMPACT
We seek an experienced Fraud Team Leader who is passionate about delivering exceptional customer service to join our growing Fraud Operations team. If you thrive in motivating, coaching, and developing fraud specialists, we’d love to hear from you.
What You’ll Do
- Lead, motivate, and supervise the day-to-day operations of a team of Fraud specialists.
- Ensure team performance expectations are met by coaching and enabling direct reports to be successful in their roles.
- Use data to identify trends and action plans to support performance improvements.
- Identify opportunities to improve customer journeys, encouraging team collaboration on enhancements.
- Provide support and handle customer escalations when required.
- Embed a culture of consistent, exceptional customer service, balancing customer satisfaction with the achievement of business objectives.
- Offer hands-on assistance to team members while serving as an escalation point for customer issues and complaints.
- Collaborate with peers to ensure consistent leadership across all Fraud Operations teams.
- Work with broader business partners to align resource requirements, maintain schedules, and manage change effectively.
- Develop a deep understanding of day-to-day expectations for your role and those of direct reports.
- Manage agent and team controls daily, weekly, and monthly, proactively logging and escalating risks or issues.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Skills & Experience
- Previous experience in managing a Fraud Operations team, ideally in Financial Services/Retail Banking or comparable customer-facing regulated environments.
- Demonstrable experience in coaching teams to achieve KPIs using recognised coaching models.
- Ability to create a positive team environment, supporting retention and development of talented fraud specialists.
- Strong understanding of fraud typologies and a proven track record in investigations.
- Ability to balance workload, ensuring both individual and team needs are met.
- Excellent analytical and problem-solving skills, along with the ability to think creatively and adapt approaches for improved outcomes.
- Capacity to remain calm and focused while managing multiple priorities.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Goldman Sachs
Goldman Sachs, founded in 1869, is a leading global investment banking, securities, and investment management firm headquartered in New York. We operate across the globe, with a commitment to growth driven by our people, capital, and ideas.
Goldman Sachs is dedicated to fostering diversity and inclusion, creating opportunities for personal and professional growth within our firm. Our initiatives include:
- Training and development programs
- Networking opportunities
- Well-being programs
- Mindfulness offerings
- Personal finance resources
Learn more here: GS.com/careers
We are committed to providing reasonable accommodations for candidates with disabilities throughout the hiring process. For further details: Goldman Sachs Disability Statement.
© The Goldman Sachs Group, Inc., 2025. All rights reserved.
Equal Opportunity Employer & Inclusion
Goldman Sachs is an equal opportunity employer. We do not discriminate on the basis of:
- Race
- Colour
- Religion
- Sex
- National origin
- Age
- Veterans status
- Disability
- Any other characteristic protected by law.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills