Airbnb
Market Coord. (contract)
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Temporary Assignment at Airbnb through Magnit Global
This temporary assignment will be working at Airbnb, and may involve working at an Airbnb site, you will however be contracted through Magnit Global, a UK registered employment business with the company registration number 05537535.
About the Opportunity
Temporary work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Sourcing is a service offered by Magnit Global that provides top talent directly to industry leading clients who have flexible temporary assignments that work on a variety of projects and unlock opportunities for exciting work.
About Airbnb
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.
Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
- Our community is based on connection and belonging.
- Our creativity allows us to imagine new possibilities for people.
- Our responsibility is to all of our stakeholders.
- It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
The Difference You’ll Make
As a Market Coordinator, your role will entail ensuring the health and expansion of our supply in Europe and providing support to your regional team in executing projects and providing partner support. This will involve reactive account management of hotels and assisting the Market Managers in onboarding and optimizing the accounts. Aside from escalations and support to Tier 1 and 2 partners, this candidate will also be expected to deploy scale tactics and reactive management of Tier 3 accounts. This position is ideal for candidates who can juggle multiple projects and priorities while fostering collaboration with other teams.
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Additionally, we’re looking for someone with a deep understanding of Airbnb's mission and values, who can think outside of the box but always puts the team first.
A Typical Day
- Build, manage and expand partner relationships in Tier 3 markets as well as providing white-glove support to our Tier 1 accounts with anything from content updates to trouble-shooting
- Assist the Market Managers in onboarding Hotel Partners on Airbnb
- Process the KYC with hotel partners
- Respond to hotel inquiries and provide timely, high-quality support to improve their experience of onboarding on the platform.
- Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region.
- Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.
- Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.
- Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your portfolio
Your Expertise
- 3+ years of experience in account management or partner support. Personal assistants or background in hotel operations are also encouraged to apply.
- 2+ years of hospitality/travel industry experience (nice to have).
- Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
- Proven experience working a book of business, driving engagement and growth through proactive account management.
- Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
- Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
- Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
- Fluency in English is required, additional languages are a strong plus (Specifically Spanish)
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Our Commitment to Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
About Magnit Global
Magnit Global is a leading, global professional services and technology company. We have been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across numerous verticals including consumer electronics, research and development, pharmaceuticals, health services, and many more. To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
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