Principle
Market Coordinator
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Market Coordinator | Travel & Hospitality Platform
I'm hiring a Market Coordinator for a global travel and hospitality platform, supporting hotel partner growth, onboarding and account health across Europe.
This is a strong opportunity for someone from a travel, hospitality, marketplace, OTA, hotel tech or similar scaled consumer platform environment who enjoys partner-facing work, operational detail and fast-moving account support. You'll work closely with regional market teams, helping hotel partners onboard successfully, resolve issues quickly and get more value from the platform.
The Offer:
- Competitive salary of £40,000 pa
- Role will start on a 16 month contract, to begin at the start of September
- Hybrid working: Two days per week onsite at London office
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You'll be involved in:
- Supporting hotel partner onboarding and KYC activity
- Managing partner queries across phone, email and internal systems
- Helping maintain and improve account health across a large regional portfolio
- Supporting Tier 1 partner requests, including content updates and troubleshooting
- Working with Market Managers on partner engagement and optimisation
- Using CRM and data to identify priorities, growth opportunities and support needs
- Sharing partner feedback with internal product and policy stakeholders
What You bring:
- 3+ years' experience in account management, partner support, customer success, hotel operations or marketplace operations
- Experience working with a book of business or large partner/customer portfolio
- Strong organisation, prioritisation and follow-through
- Clear, confident communication across email, phone and stakeholder conversations
- CRM experience, ideally Salesforce
- Travel, hospitality, hotel, OTA or marketplace experience would be a strong advantage
- Additional European languages would also be a plus
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This role would suit someone coming from a similar scale environment where pace, partner experience and operational quality all matter. You'll need to be comfortable managing multiple priorities, acting quickly, and bringing a practical, team-first approach to partner support.
Next Steps:
Please apply with your CV. All applications will be dealt with in the strictest of confidence by Jean at Principle.
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